Popularity

7.0

Growing

Activity

9.7

Growing

Stars 2,611

Watchers 43

Forks 445

Last Commit 2 days ago

Programming language: PHP

License: GNU Affero General Public License v3.0

Tags: Ticketing Helpdesk Help Desk Shared Mailbox

Latest version: v1.6.9

FreeScout alternatives and similar software solutions

Based on the "Ticketing" category.
Alternatively, view FreeScout alternatives based on common mentions on social networks and blogs.

Cachet

9.2 7.8 L5 FreeScout VS Cachet

🚦 The open-source status page system.
osTicket

8.1 7.8 L2 FreeScout VS osTicket

The osTicket open source ticketing system official project repository, for versions 1.8 and later

WorkOS - The modern identity platform for B2B SaaS

The APIs are flexible and easy-to-use, supporting authentication, user identity, and complex enterprise features like SSO and SCIM provisioning.

Promo workos.com

Erxes

7.8 10.0 FreeScout VS Erxes

Source available experience management infrastructure. Pioneering the future of experiences with XOS (Experience Operating System). Hubspot + Qualitics alternative
Zammad

7.8 9.9 L1 FreeScout VS Zammad

Zammad is a web based open source helpdesk/customer support system
Helpy

7.0 0.0 FreeScout VS Helpy

Helpy is a modern, open source helpdesk customer support application. Features include knowledgebase, community discussions and support tickets integrated with email.
Brimir

6.9 0.0 L3 FreeScout VS Brimir

Simple and clean open-source ticket manager written in Ruby on Rails.
MantisBT

6.8 9.6 L2 FreeScout VS MantisBT

Mantis Bug Tracker (MantisBT)
OTRS

6.7 7.2 L3 FreeScout VS OTRS

((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers limited OTRS functionality.
HuBoard

6.2 0.0 FreeScout VS HuBoard

Kanban board for github issues
Gaskit

5.6 0.0 FreeScout VS Gaskit

A git-backed issue tracker. It uses a branch in your local git database to store the tickets.
OpenSupports

5.6 0.0 FreeScout VS OpenSupports

OpenSupports is a simple and beautiful open source ticket system
Request Tracker

5.5 9.6 L4 FreeScout VS Request Tracker

Request Tracker, an enterprise-grade issue tracking system
django-todo

5.4 0.0 FreeScout VS django-todo

A multi-user, multi-group todo/ticketing system for Django projects. Includes CSV import and integrated mail tracking.
Bugzilla

5.3 6.0 L3 FreeScout VS Bugzilla

Official repository for the Bugzilla bug tracking system. Report bugs to https://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla&format=__default__ . Main website:
Coordino

5.1 0.0 L2 FreeScout VS Coordino

Self-hosted Knowledge Software your question & answer system written on top of the CakePHP Framework
TheBugGenie

4.7 0.0 L2 FreeScout VS TheBugGenie

The Bug Genie is a friendly project management and issue tracking tool
Flyspray

4.5 8.6 L2 FreeScout VS Flyspray

Flyspray Bug Tracking System
SIT

4.2 0.0 FreeScout VS SIT

Serverless (offline-first, merge-friendly) Information Tracker
Deskulu

4.1 0.0 L2 FreeScout VS Deskulu

Opensource helpdesk and ticketing system by Taskulu
DiamanteDesk

2.7 0.0 L3 FreeScout VS DiamanteDesk

DiamanteDesk
Cerb

1.7 0.0 L2 FreeScout VS Cerb

Cerb brings order to a busy team inbox with bot powered email management and workflow automation. Used by thousands of teams for 15+ years. For production, use: https://github.com/cerb/cerb-release/
Bumpy Booby

1.3 0.0 L2 FreeScout VS Bumpy Booby

Simple, responsive and highly customizable PHP bug tracking system.

* Code Quality Rankings and insights are calculated and provided by Lumnify.
They vary from L1 to L5 with "L5" being the highest.

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Popular Comparisons

README

Free Self-Hosted Zendesk & Help Scout Alternative

FreeScout is the super lightweight free open source help desk and shared inbox written in PHP7+ (Laravel framework) – self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking yourself into a service you don't control. FreeScout has been developed from scratch and is not using any copyrighted Help Scout or Zendesk materials.

FreeScout

Features
Demo
Mobile Apps
Requirements
Installation
Cloud Hosted
Modules
Tools & Integrations
News & Updates
Contributing
Screenshots

Features

No limitations on the number of users, tickets, mailboxes, etc.
100% Mobile-friendly.
Multilingual (English, Croatian, Czech, Danish, Dutch, French, German, Italian, Japanese, Korean, Persian, Polish, Portuguese, Russian, Spanish, Slovak, Swedish).
Seamless email integration.
Suppports modern Microsoft Exchange authentication.
Web installer & updater.
Starred conversations.
Forwarding conversations.
Merging conversations.
Moving conversations between mailboxes.
Phone conversations.
Sending new conversations to multiple recipients at once.
Collision detection – notice is shown when two agents open the same conversation.
Push notifications.
Following a conversation.
Auto reply.
Internal notes.
Pasting screenshots from the clipboard into the reply area.
Configuring notifications on a per user basis.
Open tracking.
Editing threads.
Search.

Need anything else? Suggest features here.

Demo

Live Demo

Mobile Apps

Mobile apps support the same functionality and modules as the web version of your FreeScout installation. Both support agents and administrators can use mobile apps.