FreeScout alternatives and similar software solutions
Based on the "Ticketing" category.
Alternatively, view FreeScout alternatives based on common mentions on social networks and blogs.
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osTicket
The osTicket open source ticketing system official project repository, for versions 1.8 and later -
Erxes
Source available experience management infrastructure. Pioneering the future of experiences with XOS (Experience Operating System). Hubspot + Qualtrics alternative -
Helpy
Helpy is a modern, open source helpdesk customer support application. Features include knowledgebase, community discussions and support tickets integrated with email. -
OTRS
DISCONTINUED. ((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers limited OTRS functionality. -
Gaskit
DISCONTINUED. A git-backed issue tracker. It uses a branch in your local git database to store the tickets. -
django-todo
A multi-user, multi-group todo/ticketing system for Django projects. Includes CSV import and integrated mail tracking. -
Bugzilla
Official repository for the Bugzilla bug tracking system. Report bugs to https://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla&format=__default__ . Main website: -
Coordino
Self-hosted Knowledge Software your question & answer system written on top of the CakePHP Framework -
TheBugGenie
DISCONTINUED. The Bug Genie was a friendly project management and issue tracking tool, now replaced by Pachno -
Cerb
Cerb brings order to a busy team inbox with bot powered email management and workflow automation. Used by thousands of teams for 15+ years. For production, use: https://github.com/cerb/cerb-release/
CodeRabbit: AI Code Reviews for Developers

* Code Quality Rankings and insights are calculated and provided by Lumnify.
They vary from L1 to L5 with "L5" being the highest.
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README
Free Self-Hosted Zendesk & Help Scout Alternative
FreeScout is the super lightweight free open source help desk and shared inbox written in PHP7+ (Laravel framework) – self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking yourself into a service you don't control. FreeScout has been developed from scratch and is not using any copyrighted Help Scout or Zendesk materials.
Table of Contents
- Features
- Demo
- Mobile Apps
- Requirements
- Installation
- Cloud Hosted
- Modules
- Tools & Integrations
- News & Updates
- Contributing
- Screenshots
Features
- No limitations on the number of users, tickets, mailboxes, etc.
- 100% Mobile-friendly.
- Multilingual (English, Croatian, Czech, Danish, Dutch, French, German, Italian, Japanese, Korean, Persian, Polish, Portuguese, Russian, Spanish, Slovak, Swedish).
- Seamless email integration.
- Suppports modern Microsoft Exchange authentication.
- Web installer & updater.
- Starred conversations.
- Forwarding conversations.
- Merging conversations.
- Moving conversations between mailboxes.
- Phone conversations.
- Sending new conversations to multiple recipients at once.
- Collision detection – notice is shown when two agents open the same conversation.
- Push notifications.
- Following a conversation.
- Auto reply.
- Internal notes.
- Pasting screenshots from the clipboard into the reply area.
- Configuring notifications on a per user basis.
- Open tracking.
- Editing threads.
- Search.
Need anything else? Suggest features here.
Demo
Mobile Apps
Mobile apps support the same functionality and modules as the web version of your FreeScout installation. Both support agents and administrators can use mobile apps.
Requirements
FreeScout is a pure PHP/MySQL application, so it can be easily deployed even on a shared hosting.
- Nginx / Apache / IIS
- PHP 7.1 - 8.1
- MySQL 5.0+ / MariaDB 5.0+ / PostgreSQL
Installation
Images & one-click installs:
- Docker Image
- Softaculous (cPanel, Plesk, ISPmanager, H-Sphere, DirectAdmin, InterWorx)
- Fantastico (cPanel, DirectAdmin, ISP Manager, ISP Config)
- Cloudron
- Ubuntu (bash script)
Cloud Hosted
Modules
Tools & Integrations
- API
- Migrate to FreeScout (from any help desk)
- Zapier
- Make (Integromat)
News & Updates
If you would like to be notified about important news and updates you can subscribe here
Contributing
Screenshots
Dashboard:
Conversation:
Mailbox connection settings page:
Notifications:
Push notification:
Web installer:
Login page: