All Versions
Latest Version
Avg Release Cycle
47 days
Latest Release
1514 days ago

Changelog History
Page 2

  • v2.2 Changes

    ๐Ÿš€ This release includes fixes to several serious vulnerabilities including:

    ๐Ÿš€ CVE-2018-18886. This fixes a serious XSS vulnerability (Reported by @joanbono). This was fixed in the master branch several weeks ago, but if you are running a prior version, including 1.x releases, you should upgrade to 2.2.0 as soon as possible.

    ๐Ÿ”’ Upgrades Rails to 4.2.11. This includes a fix to a significant security vulnerability in ActiveJob.

    ๐Ÿš€ Other improvements in this release include:

    • Bring dependencies up to date
    • ๐Ÿ‘Œ Improved support for forwarded emails
    • ๐Ÿ”ง Accept emails from users who use a number in the first part of their email or configured email name
    • Correctly handle emails with no subject
    • โž• Add support for IMAP email
    • Prevent agents from accessing API
    • Harden agents ability to edit administrators
    • ๐Ÿ“‡ Rename Login to Sign in
    • ๐Ÿ‘ Allow new users when admin creating an internal note
  • v2.1 Changes

    ๐Ÿš€ This release builds on the awesomeness of version 2 by adding several new enhancements-

    • Editable header and footer for html ticket email to customers.
    • support for merge tokens (%customer_name% and %customer_email%) with more coming soon.
    • Ability to create a ticket with a note as the first post (useful for calls, walk ins, etc)
    • ๐Ÿ”จ Refactor of settings backend and addition of ability to test smtp settings
    • Restrict API access from agents

    โฌ†๏ธ Upgrading:

    โšก๏ธ Make sure you run bundle exec rake db:migrate and also bundle exec rake update:enable_templates to turn on the templates feature.

  • v2.0 Changes

    ๐Ÿ”– Version 2 includes a number of awesome improvements, listed below. This should be a fairly straightforward update for most people, make sure you:

    bundle install bundle exec rake db:migrate

    โœ… We have a live demo at The admin username is "[email protected]" and admin password is "12345678"

    โšก๏ธ Updated/New Features:

    • ๐Ÿ’ป Refreshed Admin UI
    • ๐Ÿ†• New Helpcenter theme: Singular
    • ๐Ÿ‘ HTML support when responding to tickets
    • Nicer HTML alert emails
    • Nicer HTML responses to customers
    • HTML emails now include the full ticket history
    • ๐Ÿ’ป UI for replying to tickets re-imagined
    • Inline customer editing
    • Channel and source reporting
    • ๐Ÿ†• New support for emoji's in ticket replies
    • ๐Ÿ’ป Customize the colors of the admin UI
    • Ability to email customers from the create ticket dialogue
    • ๐Ÿ†• New internal ticket type
    • ๐Ÿ’ป Set all ticket params from admin create ticket UI
    • Font Awesome 5 iconography
    • ๐Ÿ‘Œ Improved support for CC and BCC recipients
    • Import/Export data in CSV
    • Comply with GDPR by deleting or anonymizing users