OTRS alternatives and similar software solutions
Based on the "Ticketing" category.
Alternatively, view OTRS alternatives based on common mentions on social networks and blogs.
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osTicket
The osTicket open source ticketing system official project repository, for versions 1.8 and later -
Erxes
Source available experience management infrastructure. Pioneering the future of experiences with XOS (Experience Operating System). Hubspot + Qualtrics alternative -
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FreeScout
FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative) -
Helpy
Helpy is a modern, open source helpdesk customer support application. Features include knowledgebase, community discussions and support tickets integrated with email. -
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Gaskit
DISCONTINUED. A git-backed issue tracker. It uses a branch in your local git database to store the tickets. -
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django-todo
A multi-user, multi-group todo/ticketing system for Django projects. Includes CSV import and integrated mail tracking. -
Bugzilla
Official repository for the Bugzilla bug tracking system. Report bugs to https://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla&format=__default__ . Main website: -
Coordino
Self-hosted Knowledge Software your question & answer system written on top of the CakePHP Framework -
TheBugGenie
DISCONTINUED. The Bug Genie was a friendly project management and issue tracking tool, now replaced by Pachno -
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Cerb
Cerb brings order to a busy team inbox with bot powered email management and workflow automation. Used by thousands of teams for 15+ years. For production, use: https://github.com/cerb/cerb-release/
InfluxDB - Purpose built for real-time analytics at any scale.
* Code Quality Rankings and insights are calculated and provided by Lumnify.
They vary from L1 to L5 with "L5" being the highest.
Do you think we are missing an alternative of OTRS or a related project?
README
What is ((OTRS)) Community Edition?
((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication. Please note that ((OTRS)) Community Edition offers limited OTRS functionality.
You can find a list of features in the online documentation.
License
It is distributed under the GNU General Public License - see the accompanying [COPYING](COPYING) file for more details.
Documentation
You can find documentation online. The source code of OTRS and its public extension modules is available on github.
Professional Services for OTRS
Whether you need help in configuring or customizing OTRS or you want to be on the safe side, don't hesitate to contact us: We offer a wide range of professional services such as world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.
We offer best professional support from the OTRS team, reliable OTRS security and regular free updates as well as an exclusive set of additional Business Features that you can flexibly activate or deactivate according to different deployment scenarios.
The OTRS Group offers specific training programs in different countries. You can either participate in one of our public OTRS Administrator training seminars which take place regularly, or benefit from an inhouse training seminar that covers all the specific needs of your company.
Software requirements
Perl
- Perl 5.16.0 or higher
Webserver
- Apache2 + mod_perl2 or higher (recommended)
- Webserver with CGI support (CGI is not recommended)
Databases
- MySQL 5.0 or higher (MySQL 8+ is not supported)
- MariaDB
- PostgreSQL 9.2 or higher
- Oracle 10g or higher (OTRS 9 will not support Oracle as application database anymore)
Browsers
- Use a modern web browser.
- These browsers are not supported:
- Internet Explorer before version 11 (OTRS 9 will not support Internet Explorer anymore)
- Firefox before version 31
- Safari before version 6
*Note that all licence references and agreements mentioned in the OTRS README section above
are relevant to that project's source code only.