Popularity

6.7

Stable

Activity

7.2

Stars 766

Watchers 136

Forks 444

Last Commit over 4 years ago

Code Quality Rank: L3

Programming language: Perl

License: GNU General Public License v3.0 or later

Tags: Ticketing

Latest version: v6.0.30

OTRS alternatives and similar software solutions

Based on the "Ticketing" category.
Alternatively, view OTRS alternatives based on common mentions on social networks and blogs.

Cachet

9.2 8.7 L5 OTRS VS Cachet

🚦 Cachet, the open-source, self-hosted status page system.
osTicket

8.0 8.4 L2 OTRS VS osTicket

The osTicket open source ticketing system official project repository, for versions 1.8 and later

InfluxDB high-performance time series database

Collect, organize, and act on massive volumes of high-resolution data to power real-time intelligent systems.

Promo influxdata.com

Zammad

7.9 9.9 L1 OTRS VS Zammad

Zammad is a web based open source helpdesk/customer support system
Erxes

7.7 10.0 OTRS VS Erxes

Source available experience management infrastructure. Pioneering the future of experiences with XOS (Experience Operating System). Hubspot + Qualtrics alternative
FreeScout

7.2 9.6 OTRS VS FreeScout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
Brimir

6.9 0.0 L3 OTRS VS Brimir

DISCONTINUED. Simple and clean open-source ticket manager written in Ruby on Rails.
MantisBT

6.8 9.8 L2 OTRS VS MantisBT

Mantis Bug Tracker (MantisBT)
Helpy

6.8 0.0 OTRS VS Helpy

Helpy is a modern, open source helpdesk customer support application. Features include knowledgebase, community discussions and support tickets integrated with email.
HuBoard

6.1 0.0 OTRS VS HuBoard

Kanban board for github issues
OpenSupports

5.7 0.0 OTRS VS OpenSupports

OpenSupports is a simple and beautiful open source ticket system
Gaskit

5.6 0.0 OTRS VS Gaskit

DISCONTINUED. A git-backed issue tracker. It uses a branch in your local git database to store the tickets.
Request Tracker

5.6 8.8 L4 OTRS VS Request Tracker

Request Tracker, an enterprise-grade issue tracking system
django-todo

5.4 0.0 OTRS VS django-todo

A multi-user, multi-group todo/ticketing system for Django projects. Includes CSV import and integrated mail tracking.
Bugzilla

5.3 7.8 L3 OTRS VS Bugzilla

Official repository for the Bugzilla bug tracking system. Report bugs to https://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla&format=__default__ . Main website:
Coordino

5.0 0.0 L2 OTRS VS Coordino

Self-hosted Knowledge Software your question & answer system written on top of the CakePHP Framework
TheBugGenie

4.7 0.0 L2 OTRS VS TheBugGenie

DISCONTINUED. The Bug Genie was a friendly project management and issue tracking tool, now replaced by Pachno
Flyspray

4.5 7.4 L2 OTRS VS Flyspray

Flyspray Bug Tracking System
SIT

4.1 0.0 OTRS VS SIT

Serverless (offline-first, merge-friendly) Information Tracker
Deskulu

4.0 0.0 L2 OTRS VS Deskulu

Opensource helpdesk and ticketing system by Taskulu
DiamanteDesk

2.7 0.0 L3 OTRS VS DiamanteDesk

DiamanteDesk
Cerb

1.7 0.0 L2 OTRS VS Cerb

Cerb brings order to a busy team inbox with bot powered email management and workflow automation. Used by thousands of teams for 15+ years. For production, use: https://github.com/cerb/cerb-release/
Bumpy Booby

1.3 0.0 L2 OTRS VS Bumpy Booby

Simple, responsive and highly customizable PHP bug tracking system.

* Code Quality Rankings and insights are calculated and provided by Lumnify.
They vary from L1 to L5 with "L5" being the highest.

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README

What is ((OTRS)) Community Edition?

((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication. Please note that ((OTRS)) Community Edition offers limited OTRS functionality.

You can find a list of features in the online documentation.

License

It is distributed under the GNU General Public License - see the accompanying [COPYING](COPYING) file for more details.

Documentation

You can find documentation online. The source code of OTRS and its public extension modules is available on github.

Professional Services for OTRS

Whether you need help in configuring or customizing OTRS or you want to be on the safe side, don't hesitate to contact us: We offer a wide range of professional services such as world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.

We offer best professional support from the OTRS team, reliable OTRS security and regular free updates as well as an exclusive set of additional Business Features that you can flexibly activate or deactivate according to different deployment scenarios.

The OTRS Group offers specific training programs in different countries. You can either participate in one of our public OTRS Administrator training seminars which take place regularly, or benefit from an inhouse training seminar that covers all the specific needs of your company.

Software requirements

Perl

Perl 5.16.0 or higher

Webserver

Apache2 + mod_perl2 or higher (recommended)
Webserver with CGI support (CGI is not recommended)

Databases

MySQL 5.0 or higher (MySQL 8+ is not supported)
MariaDB
PostgreSQL 9.2 or higher
Oracle 10g or higher (OTRS 9 will not support Oracle as application database anymore)

Browsers

Use a modern web browser.
These browsers are not supported:
- Internet Explorer before version 11 (OTRS 9 will not support Internet Explorer anymore)
- Firefox before version 31
- Safari before version 6

*Note that all licence references and agreements mentioned in the OTRS README section above are relevant to that project's source code only.