All Versions
211
Latest Version
Avg Release Cycle
39 days
Latest Release
1285 days ago

Changelog History
Page 9

  • v4.0.0.beta2 Changes

    September 23, 2014
    • 2014-09-18 Added possibility to disable sysconfig import via configuration.
    • 2014-09-17 Fixed bug#10736 - Wrong update behavior for the proccess change time by the scheduler, when a time zone is used.
    • 2014-09-16 Updated translations, thanks to all translators.
    • 2014-09-15 Added dependency check for Perl module Time::Piece.
    • 2014-09-12 Fixed bug#10724 - Sorting of DynamicField object types based on its Prio does not work.
    • 2014-09-12 Added Apache MD5 as a new password hashing backend, thanks to Norihiro Tanaka.
    • 2014-09-12 Make KeepChildren in service lists configurable, thanks to Peter Krall.
    • 2014-09-12 Fixed bug#5189 - Queue name not updated in QueueView after rename for StaticDB.
    • 2014-09-12 Fixed bug#10718 - Typo in $HOME/Kernel/System/Ticket/Article.pm.
    • 2014-09-12 Fixed bug#10582 - Adding templates with same name in AdminTemplate leads to SQL error message.
    • 2014-09-10 Fixed bug#8008 - Session ID should not be visible in the address bar after logging in if cookies are used.
    • 2014-09-10 Fixed bug#10717 - Incomplete error message creating CryptObject.
    • 2014-09-09 Fixed bug#10715 - Wrong object name in CloseParentAfterClosedChilds.pm.
    • 2014-09-09 Fixed bug#10714 - Wrong Object call in TicketUpdate Operation.
    • 3024-09-09 Followup fix for bug#9418 - Incorrect decoding email subject and From token
    • 2014-09-04 Fixed bug#10708 - ProcessManagement: ActivityDialog Description short and long are not displaying.

  • v4.0.0.beta1 Changes

    September 09, 2014
    • 2014-09-03 Fixed bug#10208 - Added additional checks to see if something has changed and invalidates a spell check which had already been done, thanks to S7.
    • 2014-08-25 Added task type icon to activities, thanks to Nils Leideck.
    • 2014-08-29 Fixed bug#10128 - WorkingTime/DestinationTime roundtrip exposes calculation errors.
    • 2014-08-25 Updated CPAN module YAML to version 1.09.
    • 2014-08-25 Updated CPAN module URI to version 1.64.
    • 2014-08-25 Updated CPAN module Net::SSLGlue to version 1.053.
    • 2014-08-25 Updated CPAN module Net::IMAP::Simple to version 1.2205.
    • 2014-08-25 Updated CPAN module Net::HTTP to version 6.07.
    • 2014-08-25 Updated CPAN module Locale::Codes to version 3.31.
    • 2014-08-25 Updated CPAN module LWP::Protocol::https to version 6.06.
    • 2014-08-25 Updated CPAN module LWP to version 6.08.
    • 2014-08-25 Updated CPAN module Email::Valid to version 1.194.
    • 2014-08-25 Updated CPAN module CGI::Emulate::PSGI to version 0.18.
    • 2014-08-25 Updated CPAN module CGI::Fast to version 2.02.
    • 2014-08-25 Updated CPAN module CGI to version 4.03.
    • 2014-08-18 Added Attachment Name option in ticket search screens.
    • 2014-08-18 Added ProcessManagement Dashboard widget (for valid running process tickets).
    • 2014-08-18 Fixed bug#10682 - Customers are able to search in non customer articles.
    • 2014-08-15 Moved Scheduler backend files from Kernel/Scheduler to Kernel/System/Scheduler.
    • 2014-08-07 Removed possibility to start scheduler from GUI.
    • 2014-08-07 Added possibility to use Date and Date/Time dynamic fields as restrictions in statistics.
    • 2014-08-07 Removed AgentZoom.pm.
    • 2014-08-04 Removed CacheInternal.pm. Caching is now done with the global Cache object stored in the ObjectManager, which also does in-memory caching.
    • 2014-07-25 Added possibility to use process ticket information as dynamic values for transition actions.
    • 2014-07-25 Added new Process Management transition action to create a new ticket.
    • 2014-07-25 Added possibility to enroll existing tickets into a process.
    • 2014-07-25 Added new Process Management transition debugging options.
    • 2014-07-25 Re-enabled update feature during process import.
    • 2014-07-25 Changed ProcessManagement EntityIDs to random strings.
    • 2014-07-24 Fixed bug#8244 - QueueView hides queues that do not have at least one unlocked ticket.
    • 2014-07-22 Fixed bug#10644 - Module parameters in GenericAgent are copied to ticket parameters
    • 2017-07-21 Changed Action based Ticket ACLs format from a hash form to an array form just like the other ACLs, including possibility to define Action based Ticket ACLs in the PossibleNot and PossibleAdd sections.
    • 2017-07-21 Added new Ticket ACL debugging options.
    • 2014-07-21 Added [Not], [NotRegExp] and [Notregexp] modifiers for all Ticket ACL sections.
    • 2014-07-21 Added possibility to combine different Ticket ACLs with Possible, PossibleAdd and PossibleNot sections.
    • 2014-07-21 Added PossibleAdd section to Ticket ACls.
    • 2014-07-21 Added "My Services" feature including: "Status View", "Tickets in My Services" filter for ticket based dashboard dashlets and more notification options under agent preferences.
    • 2014-07-21 Added DTL -> TT migration script for templates.
    • 2014-07-18 Changed customer user item to font awesome, thanks to Nils Leideck.
    • 2014-07-16 Added Generic Interface Transport HTTP REST
    • 2014-07-14 Added possibility to reply directly to internal and external notes.
    • 2014-07-10 Fixed bug#10623 - Ticket owner is not shown regardless what is configured, thanks to Renee Bäcker.
    • 2014-07-10 Changed default settings to use a quick connect string instead of SID to connect to an oracle database, because SID is not working with an Oracle RAC cluster.
    • 2014-07-10 Changed default settings of oracles NLS_LANG variable from UTF8 to AL32UTF8 to fix problems with 4 byte unicode character.
    • 2014-07-08 Linked tickets of a specific type (e.g. merged) can now be hidden via SysConfig option.
    • 2014-07-08 Added: Customizable main navigation bar item sorting on a per-user basis with drag & drop.
    • 2014-07-07 Fixed bug#7531 - Queue and Service delimiter '::' should be replaced in the output by ': :' to allow browsers a line break.
    • 2014-06-30 Fixed bug#10581 - wrong underline color in ivory slim menu module links..
    • 2014-06-26 Fixed bug#10396 - OTRS, MySQL, utf8 charset and non-BMP characters problem(thanks to ib.pl).
    • 2014-06-23 Fixed bug#10522 - HTTP 500 error when uploading attachments to ticket on Windows.
    • 2014-06-23 Added edit and delete icon fonts to process management canvas elements, thanks to Nils Leideck.
    • 2014-06-10 Fixed bug#10549 - SelectAllCheckboxes doesn't work as expected.
    • 2014-05-19 Fixed bug#10519 - Opening and closing popups in ProcessManagement leads to performance issues.
    • 2014-05-19 Updated jsPlumb, Farahey and label spacer code.
    • 2014-05-16 Added: unlock ticket if owner is away, thanks to Moritz Lenz.
    • 2014-05-16 Added merging of dynamic fields on ticket merge, thanks to Moritz Lenz.
    • 2014-05-16 Detect cookie capability before login, thanks to Moritz Lenz.
    • 2014-05-16 Added support for HTTP basic auth in WebUserAgent, thanks to Renée Bäcker.
    • 2014-05-15 Added per user limit for agent and customer sessions.
    • 2014-05-06 Customer online list now links to the CIC.
    • 2014-04-16 Speedup TicketACLs by gather only the needed data from the DB based in the ACLs requirements, thanks to Moritz Lenz @ noris networks.
    • 2014-04-15 Added foreign db param to the customer user map.
    • 2014-04-04 Fixed bug#10371 - Missing Note and NoteMandatory options for AgentTicketMove.
    • 2014-04-01 Fixed bug#10320 - PostMaster Filter // possibility to Set more Email Headers.
    • 2014-03-24 Fixed bug#10400 - AgentTicketProccess will not use error messages of dynamic field drivers.
    • 2014-03-20 Fixed bug#10141 - invalid agents can't be selected in search form.
    • 2014-03-20 Fixed bug#10208 - NeedSpellCheck does not work.
    • 2014-03-20 Fixed bug#10385 - Wrong Queue ID for Errors and FormUpdate in AgentTicketActionCommon.
    • 2014-03-13 Fixed bug#4224 - Unused variable $From, thanks to Bernhard Schmalhofer.
    • 2014-03-13 Fixed bug#5114 - No Rich Text Editor on Notification (Event).
    • 2014-03-07 Added possibility to display tickets with thousands of articles, thanks to Moritz Lenz @ noris network. GUI improvements pending.
    • 2014-03-04 Fixed bug#8903 - Forward Email - not inline attachments with Content-ID.
    • 2014-03-04 Added a new central ObjectManager to simplify singleton object creation and usage. Thanks a lot to Moritz Lenz @ noris network.
    • 2014-03-04 Fixed bug#10244 - No mouseover popup for fields in ActivityDialogs.
    • 2014-02-24 Updated CPAN module parent to version 0.228.
    • 2014-02-24 Updated CPAN module YAML to version 0.90.
    • 2014-02-24 Updated CPAN module XML::TreePP to version 0.42.
    • 2014-02-24 Updated CPAN module Net::SSLGlue to version 1.052.
    • 2014-02-24 Updated CPAN module Net::IMAP::Simple to version 1.2204.
    • 2014-02-24 Updated CPAN module Mozilla::CA to version 20130114.
    • 2014-02-24 Updated CPAN module MailTools to version 2.13.
    • 2014-02-24 Updated CPAN module MIME::Tools to version 5.505.
    • 2014-02-24 Updated CPAN module Locale::Codes to version 3.29.
    • 2014-02-24 Updated CPAN module JavaScript::Minifier to version 1.11.
    • 2014-02-24 Updated CPAN module JSON::PP to version 2.27203.
    • 2014-02-24 Updated CPAN module JSON to version 2.90.
    • 2014-02-24 Updated CPAN module Email::Valid to version 1.192.
    • 2014-02-24 Updated CPAN module Crypt::PasswdMD5 to version 1.40.
    • 2014-02-24 Updated CPAN module CGI to version 3.65.
    • 2014-02-24 Updated CPAN module SOAP::Lite to version 1.11.
    • 2014-02-24 Updated CPAN module XML::Parser::Lite to version 0.719.
    • 2014-02-24 Removed CPAN module Apache2::Reload from Kernel/cpan-lib/ because this module is included in mod_perl 2.0.5 and later.
    • 2014-02-24 Fixed bug#10295 - DateInFuture / DateNotInFuture validation.
    • 2014-02-21 Added new options to check dynamic fields of type text on patterns relating to error messages (translated), if they do not match.
    • 2014-02-21 Added new options to restrict dynamic fields of type date/datetime on future or past dates.
    • 2014-02-20 Fixed bug#10093 - Dyn Field not used in auto-reply subject
    • 2014-02-18 Fixed bug#10258 - yellow color for UnreadArticles.
    • 2014-02-18 Re-implemented Process Management ProcessImport().
    • 2014-02-13 Added browser check for IE10 in compatibility mode.
    • 2014-02-03 Improved DynamicFields history entries and events to also include the previous value, thanks to Dietmar Berg!
    • 2014-02-03 Follow-up for bug#6802 - Consider window resize properly.
    • 2014-02-03 Fixed bug#10177 - Missing sources in tarball.
    • 2014-02-03 Fixed bug#9616 - Too long activities and transitions are not displayed correctly.
    • 2014-02-03 Fixed bug#7440 - Ticket overviews don't show column headers for priority and unread articles in small mode.
    • 2014-02-03 Added process management canvas label spacer to avoid overlapping transition labels.
    • 2014-01-31 Fixed bug#6802 - Navigation broken if many modules installed.
    • 2014-01-31 Fixed bug#4512 - HTMLUtils ToAscii forces line breake on fixed line-length 78.
    • 2014-01-31 Fixed bug#6671 - GenericAgent - Ticket-Action should be renamed to Ticket-Attribute.
    • 2014-01-31 Fixed bug#6742 - Move mask in new window: Note is not required.
    • 2014-01-27 Use Template::Toolkit for template rendering instead of DTL. Upgrading instructions for Perl code will follow in the developer manual.
    • 2014-01-24 Removed json2.js, it is no longer needed because all supported browser have built-in json support now (see bug#10079).
    • 2014-01-10 Fixed bug#10145 - %A is not correctly substituted in Language::Time().
    • 2014-01-10 Make it possible to pass HTTP headers to WebUserAgent, thanks to Renée Bäcker.
    • 2014-01-10 Added functionality to unlock just one single ticket in otrs.UnlockTickets.pl, thanks to Martin Gross @ rtt.ag.
    • 2013-12-16 Improved mail address parsing speed, thanks to Moritz Lenz!
    • 2013-12-13 Fixed bug#10090 - Problems with special characters in Kernel/System/WebUserAgent.pm.
    • 2013-12-12 Added additional information to install commands for different distributions (see perl bin/otrs.CheckModules.pl -h) for more information.

  • v3.3.9 Changes

    September 09, 2014
    • 2014-11-03 Fixed bug#10845 - No date search if TimeInputFormat is Input.
    • 2014-10-14 Fixed bug#8535 - Only first 1000 Tickets are shown in CustomerInterface.
    • 2014-10-14 Fixed bug#10729 - Dynamic Fields are shown incorrect at Ticket Overview, thanks to S7.
    • 2014-09-12 Fixed bug#10710 - Adding agent with username that has already existed in AdminUser leads to SQL error message, thanks to S7.
    • 2014-09-12 Fixed bug#10703 - Fulltext field is not added by default if there are not default fields in Ticket search, thanks to S7.
    • 2014-08-29 Fixed bug#10697 - Column name in CSV report of stats is lowercase.
    • 2014-08-29 Fixed bug#10652 - Process tickets without any articles create empty lines in AgentTicketSearch CSV result file.
    • 2014-08-29 Fixed bug#10607 - SQL Box can change the database.
    • 2014-08-28 Fixed bug#10700 - Bugfix: TimeUnits not written if E-Mail is sent via BulkAction.
    • 2014-08-28 Fixed bug#10699 - Cannot add new customer (company).
    • 2014-08-21 Fixed bug#10497 - CustomerUser secondary database access opens multitude of database connections.
    • 2014-08-08 Fixed bug#9756 - Owner will be set after QueueMove screen AND undo.
    • 2014-08-08 Fixed bug#10606 - Dynamic fields in dashboard overview are empty.
    • 2014-08-07 Updated Danish translation, thanks to Lars Jørgensen.
    • 2014-08-01 Fixed bug#10670 - It is possible to start the scheduler more than once.
    • 2014-07-29 Fixed bug#10598 - Field tags not parsed properly in auto response subject.
    • 2014-07-29 Fixed bug#10658 - Issue with multiple customer company backends.
    • 2014-07-29 Fixed bug#10622 - eMail address only with uppercases - wrong display.
    • 2014-07-29 Fixed bug#10596 - Manual Generic Agent Run doesn't show archived tickets as affected.
    • 2014-07-29 Fixed bug#10601 - ExternalTicketNumberRecognition produces errors in log file.
    • 2014-07-17 Fixed bug#10612 - Wrong Time in DashboardField "Changed", thanks to S7.
    • 2014-07-10 Fixed bug#10595 - Standard Replies are false sorted in Ticket Zoom select box.
    • 2014-07-07 Fixed bug#10534 - Wildcard hacking the customer information center, thanks to S7.
    • 2014-07-03 Fixed bug#10586 - In Customer Portal no attachments are shown.
    • 2014-06-30 Fixed bug#6601 - Changing search options changes order of fields, thanks to S7.
    • 2014-06-23 Fixed bug#10246 - ProcessManagement: ConditionLinking OR in a Transition doesn't work.
    • 2014-06-23 Fixed bug#10559 - "Previous Owner" don't use the FirstnameLastnameOrder configuration.
    • 2014-06-23 Fixed bug#10532 - PostMasterMailbox.pl hangs parsing mails.
    • 2014-06-23 Fixed bug#10578 - Service selection in GA Ticket Action allows multi select.

  • v3.3.8 Changes

    June 24, 2014
    • 2014-06-16 Fixed bug#10524 - Internal Dynamic Fields in Activity Dialog.
    • 2014-06-16 Updated Brazilian Portugese translation, thanks to Murilo Moreira de Oliveira.
    • 2014-06-13 Fixed bug#10508 - (Agent|Customer)TicketProcess javascript errors when uploading attachments/having server errors.
    • 2014-06-10 Fixed bug#10521 - OutputFilterText AutoLink CVE.
    • 2014-06-03 Fixed bug#10430 - backup.pl doesn't work with PostgreSQL unix sockets.
    • 2014-06-03 Fixed bug#5012 - Merging a watched ticket into another should "transfer" the Watch status to the final ticket, thanks to Michiel Beijen!
    • 2014-06-02 Fixed bug#10544 - Upgrade to OTRS 3.3.7 breaks connection to external customer user tables.
    • 2014-05-28 Fixed bug#10535 - ACLListGet() produces DB warning message.
    • 2014-05-28 Fixed bug#10163 - subject shows only 30 characters, thanks to S7designcreative.
    • 2014-05-28 Updated Latin Serbian translation, thanks to S7designcreative.
    • 2014-05-28 Updated Cyrillic Serbian translation, thanks to S7designcreative.
    • 2014-05-16 Fixed bug#10427 - Bulk action locks tickets - cancel keeps them locked.
    • 2014-05-15 Fixed bug#10513 - Some SupportData Plugin Identifiers ends with ::.
    • 2014-05-14 Updated Latin Serbian translation, thanks to S7designcreative.
    • 2014-05-12 Fixed bug#8494 - Possibility to split quotes in rich text editor.
    • 2014-05-09 Fixed bug#10491 - CIC not always accessible via TicketZoom.
    • 2014-05-09 Updated Swedish translation, thanks to Peter Krantz.

  • v3.3.7 Changes

    May 13, 2014
    • 2014-05-08 Fixed bug#10475 - otrs.RebuildFulltextIndex.pl - multiple output lines.
    • 2014-05-07 Updated Japanese translation, thanks to Toshihiro Takehara.
    • 2014-05-07 Updated Swedish translation, thanks to Peter Krantz.
    • 2014-05-02 Fixed bug#9350 - Initial notes by ticket split not visible it the ticket zoom.
    • 2014-05-02 Fixed bug#10501 - Support-Data Swap plugin reports KB instead of MB.
    • 2014-05-02 Fixed bug#10458 - Can't use system registration with some OTRS-IDs.
    • 2014-04-29 Fixed bug#10470 - Need FormID! error when embedding image when creating a Process Ticket.
    • 2014-04-28 Fixed bug#9876 - CaseSensitive option wrong in CustomerCompany.
    • 2014-04-17 Removed OTRS Scheduler Service startup files in favor of Watchdog mode via cron jobs.
    • 2014-04-17 Fixed bug#10468 - Wrong regexp in Kernel/System/HTMLUtils.pm line 171.
    • 2014-04-17 Fixed bug#10441 - Eventbased notification - infinite loop.
    • 2014-04-17 Fixed bug#10428 - Event Notification ArticleSend Loop.
    • 2014-04-17 Fixed bug#10462 - Translation of static statistic widgets (Dashboard).
    • 2014-04-16 Added OTRS Scheduler Watchdog mode.
    • 2014-04-17 Fixed bug#10469 - Adding Links in AgentLinkObject not possible if no search term was selected.
    • 2014-04-16 Fixed bug#10464 - Closing link delete screen in AgentTicketPhone reloads page for temporary links.
    • 2014-04-16 Fixed bug#10461 - Link to CustomerTicketProcess in Customer interface displayed even though no process is available..
    • 2014-04-16 Fixed bug#8253 - Missing hover texts for actions in German translation of AgentTicketZoom.
    • 2014-04-15 Fixed bug#10442 - Translation of states in statistic widgets (Dashboard).
    • 2014-04-11 Fixed bug#10395 - E-mail header parsing bug.
    • 2014-04-11 Fixed bug#10394 - rfc822 attachments name creating bug and validation enhancement.
    • 2014-04-11 Fixed bug#10449 - Safer commands to upgrade OTRS using PostgreSQL.
    • 2014-04-10 Fixed bug#10402 - Transition or Transition Action popup a login page.
    • 2014-04-10 Fixed bug#10446 - otrs.PostMasterMailbox.pl Unknown encoding '3DISO-8859-2?=' at /usr/local/otrs/Kernel/System/Encode.pm line 367.
    • 2014-04-10 Fixed bug#9592 - Ticket history overflows for dynamic field.
    • 2014-04-10 Fixed bug#8207 - Wrong encoding in graphs.
    • 2014-04-10 Fixed bug#10416 - Customer selection is not translated.
    • 2014-04-10 Fixed bug#9098 - The system still consider the customer_ids, even after field is empty on table customer_user.
    • 2014-04-09 Fixed bug#10202 - Process Modules, Dynamic Fields, and ACLs with AJAX update.
    • 2014-04-08 Fixed bug#10432 - ACLs not working correctly in CustomerTicketZoom (Message Followup).
    • 2014-04-04 Fixed bug#10436 - Error message in syslog about ACL then there is no ACL defined.
    • 2014-04-04 Fixed bug#10438 - Strange sorting of columns in Ticket Dashboard widgets.
    • 2014-04-04 Fixed bug#10425 - Customer Information in AgentTicketZoom.
    • 2014-04-03 Followup for bug#10340 - Dynamic field not visible in queue view screen (AgentTicketOverviewSmall.dtl).
    • 2014-04-03 Fixed bug#10406 - Ticket Templates Type "Create" will be not translated.
    • 2014-04-03 Fixed bug#10378 - SessionID created with generic interface wont work using it as Agent.
    • 2014-04-01 Fixed bug#10399 - Columns Settings lost after search.
    • 2014-04-01 Fixed bug#10431 - Fallback configuration for scheduler log is wrong.
    • 2014-04-01 Fixed bug#10426 - Scheduler RegistrationUpdate task dies with PostgreSQL DB.
    • 2014-03-31 Fixed bug#10362 - .procmailrc is reset with wrong permissions on otrs.SetPermisssion.pl execution.
    • 2014-03-30 Fixed bug#10350 - Events Ticket Calender: In case TicketCalendarStartTime=TicketCalendarEndTime, displayed ticket event time frame always 2 hours.
    • 2014-03-28 Enhanced DiskSpacePatitions SupportDataCollector plugin to deal correctly with multiple partitions with the same name.
    • 2014-03-27 Followup for bug#10130 - Events Ticket Calendar not working.

  • v3.3.6 Changes

    April 01, 2014
    • 2014-03-27 Fixed bug#10412 - customer.pl: Use of uninitialized value $Param{"Title"}.
    • 2014-03-27 Fixed bug#10413 - vertical scroll not shown in search screen.
    • 2014-03-27 Updated French translation, thanks to Guillaume Houdmon..
    • 2014-03-25 Extended the OTRS system registration to optionally also send the support assessment data along with the system registration data. Support assessment data is improved and extended and can be accessed in the new Service Center module of the admin area.
    • 2014-03-25 Fixed bug#10405 - When using the search feature of the tree selection overlay, one is not able to expand subtrees of matching entries.
    • 2014-03-24 Fixed bug#10340 - Dynamic field not visible in queue view screen (AgentTicketOverviewSmall.dtl).
    • 2014-03-24 Fixed bug#10397 - DynamicField configuration in SysConfig 'DefaultOverviewColumns' causes JS error.
    • 2014-03-21 Fixed bug#10368 - Ticket title isn't shown.
    • 2014-03-21 Updated Japanese translation, thanks to Toshihiro Takehara..
    • 2014-03-21 Fixed bug#10381 - AgentTicket*View has invalid SortBy options.
    • 2014-03-21 Fixed bug#10383 - Missing 'DefaultColumns' SysConfig for AgentTicketSearch view.
    • 2014-03-21 Fixed bug#10384 - out-of-office information not displayed in Ticket Zoom.
    • 2014-03-20 Fixed bug#10379 - ACL Not Working.
    • 2014-03-20 Fixed bug#10369 - Ticket::Frontend::Quote does not work with RichText Editor.
    • 2014-03-20 Improved handling of cachekeys in Stats.pm to prevent cacheing problems in the dashboard stats.
    • 2014-03-18 Fixed bug#10334 - Deleting the attachment deletes the recepients too.
    • 2014-03-18 Fixed bug#10374 - OTRS does not protect against clickjacking.
    • 2014-03-15 Fixed bug#10364 - Inline images displayed as attachment in SMIME and PGP signed messages.
    • 2014-03-14 Fixed bug#10251 - SMIME signing fail on mails with attachements.
    • 2014-03-14 Fixed bug#10277 - Statistics per agent also shows invalid agents.
    • 2014-03-14 Fixed bug#10318 - Dynamic Field: Multi Select does not allow empty values.
    • 2014-03-14 Fixed bug#10365 - Custom State types not working with "otrs.PendingJobs.pl" any more.
    • 2014-03-14 Fixed bug#10349 - System Email notification external not highlighted correctly.
    • 2014-03-13 Fixed bug#10361 - Incorrect handling of special characters in DynamicFields.
    • 2014-03-11 Fixed bug#10324 - Customer user field still marked as empty even after providing data.
    • 2014-03-11 Fixed bug#10019 - Tickets via "In line action bar" cannot be moved.
    • 2014-03-10 Fixed bug#10283 - MouseOver on the Transitions does not show transition actions.
    • 2014-03-10 Fixed bug#10241 - ACL-Editor Bug..
    • 2014-03-10 Fixed bug#10338 - Empty Content-ID causes strange result -> HTML-tags are "corrupted".
    • 2014-03-07 Fixed bug#9951 - Line breaks at the end of salutation templates are not saved.
    • 2014-03-07 Fixed bug#10275 - Problem with encoding in attachment.
    • 2014-03-07 Fixed bug#10085 - Postmaster incorrectly decodes headers, causes garbage in the database.
    • 2014-03-06 Fixed bug#10336 - Problem with symlinked theme directories.
    • 2014-03-06 Fixed bug#10328 - Error in AdminPostMasterFilter if the name of DynamicField changed.
    • 2014-03-04 Fixed bug#10264 - Description (espacially article description) in processes are shown on improper place.
    • 2014-03-03 Fixed bug#10240 - Restricting process list by ACLs is only working with UserID.
    • 2014-03-03 Fixed bug#10299 - "Ouf of Office" shows inactive agents.
    • 2014-03-03 Fixed bug#10321 - Applying Filters to tickets in Status View or Queue View will log out session..
    • 2014-03-03 Fixed bug#9600 - When a ticket is deleted by generic agent job, No such TicketID error.
    • 2014-02-28 Fixed bug#9675 - No use Ticket::Hook in AgentLinkObject.
    • 2014-02-28 Updated Japanese translation, thanks to Norihiro Tanaka!
    • 2014-02-27 Fixed bug#10300 - Special character in customer id cuts off string..
    • 2014-02-27 Fixed bug#10309 - mails with an empty return-path header must not trigger auto responses in OTRS.
    • 2014-02-21 Fixed bug#10245 - Use of uninitialized value $Param{"Value2"} in string.
    • 2014-02-21 Fixed bug#10182 - Customer email suddenly treated by OTRS as 'email-internal'.
    • 2014-02-21 Fixed bug#10285 - No use Ticket::Hook in CustomerTicketZoom.
    • 2014-02-21 Fixed bug#9787 - Queue field doesn't appear in ProcessMgmt.
    • 2014-02-21 Fixed bug#10222 - Customer search during ticket creation - OTRS shows details also if no customer match the search.
    • 2014-02-20 Fixed bug#10259 - GenericInterface: mapping key can't map from / to 0.

  • v3.3.5 Changes

    February 25, 2014
    • 2014-02-20 Improved HTML filter.
    • 2014-02-19 Followup fix for bug#10116 - Random ordering of columns in "Small" ticket lists.
    • 2014-02-17 Updated Japanese translation, thanks to Norihiro Tanaka!
    • 2014-02-17 Updated Brazilian Portugese translation, thanks to Murilo Moreira de Oliveira!
    • 2014-02-17 Updated Polish translation, thanks to Wojciech Myrda.
    • 2014-02-13 Added feature to download report data shown in dashboard stats as CSV and PDF.
    • 2014-02-13 Fixed bug#6323 - Graph/Chart generation selects slice/background color identical to text color.
    • 2014-02-13 Fixed bug#10248 - OTRS Portal - Overview of registered systems.
    • 2014-02-13 Followup for bug#9011 - New value after value mapping can't be 0.
    • 2014-02-13 Fixed bug#9673 - CustomerTicketMessage does not show loading icon for dynamic fields.
    • 2014-02-13 Fixed bug#10249 - Restore.pl bugs on Postgresql restore failed on DB.
    • 2014-02-13 Fixed bug#7818 - Menu simplification is not working for item "responsible".
    • 2014-02-11 Added new option "bin/otrs.LoaderCache.pl -o generate" to generate the loader cache for all frontend modules. This can be useful in cluster setups.
    • 2014-02-07 Fixed bug#10214 - Value "0" for DynamicsFields prevents TicketCreation.
    • 2014-02-07 Fixed bug#10201 - Wrong column sort order in ticketoverview widget.
    • 2014-02-07 Fixed bug#10195 - Folluw up notification shows old prio after prio change.
    • 2014-02-07 Fixed bug#9303 - Body of new e-mail/phone ticket not inserting when creating new ticket from customer creation.
    • 2014-02-07 Fixed bug#10194 - CustomerTicketMessage parsing feild Dest in URI.
    • 2014-02-06 Fixed bug#9970 - Problem with DBUpgrade-to-3.3.pl on Oracle databases.
    • 2014-02-04 Follow-up fix for bug#10110 - Stats list may show too few or too many stats.
    • 2014-02-04 Fixed bug#10220 - Invalid Statistics not displayed in overview.
    • 2014-02-04 Fixed bug#10218 - Header X-UA-Compatible in HeaderSmall.tt/HeaderSmall.dtl not set.
    • 2014-01-31 Fixed bug#10212 - My tickets & Company tickets in 3.3.4.
    • 2014-01-31 Fixed bug#10211 - Dashbord: Widget DefaultColumns is not working.
    • 2014-01-31 Fixed bug#10163 - subject shows only 30 characters.
    • 2014-01-31 Fixed bug#10193 - Expired cookie bug in customer interface..
    • 2014-01-31 Fixed bug#8729 - Oracle ignores NLS_DATE_FORMAT set in environment.
    • 2014-01-31 Fixed bug#10207 - DynamicField Search-Function in CustomerFrontend is not working.
    • 2014-01-31 Fixed bug#8729 - Oracle ignores NLS_DATE_FORMAT set in environment.
    • 2014-01-30 Fixed bug#9868 - Queues in popup box are not sorted by alphabetical order.
    • 2014-01-30 Fixed bug#9678 - Locked tickets don't unlock when customer closes ticket.
    • 2014-01-30 Fixed bug#8656 - Clicking the cancel button in the Add Web services screen results in an error no matter what data was filled in.
    • 2014-01-30 Fixed bug#10209 - When opening tree selection dialog, the search field should get the focus.
    • 2014-01-28 Fixed bug#10205 - GenericInterface: Mandatory TimeUnits can't be 0.
    • 2014-01-28 Fixed bug#10196 - Ticket merge action does not notify the owner of the existing ticket.
    • 2014-01-28 Fixed bug#10130 - Events Ticket Calendar not working.
    • 2014-01-28 Fixed bug#9692 - On PhoneOutbound articles, the FROM field shows Customer ID instead Agent ID.
    • 2014-01-28 Fixed bug#10147 - Cache may remain incorrectly in SearchProfile.
    • 2014-01-24 Fixed bug#10189 - ProcessManagement: Use article subject if no ticket title is set.
    • 2014-01-24 Fixed bug#9654 - TicketUpdate operation doesn't work when authenticated as a customer.
    • 2014-01-24 Fixed bug#10137 - Generic interface TicketCreate operation doesn't work when authenticated as a customer.
    • 2014-01-24 Fixed bug#10176 - available columns selection in search result view is not scrollable.
    • 2014-01-24 Fixed bug#10120 - Management Dashboard: page reload erases stat graph settings.
    • 2014-01-24 Fixed bug#9276 - Auto-reply to ticket entered via Web interface is sent with all lines concatenated to one
    • 2014-01-24 Fixed bug#10179 - No LinkOption in CustomerNavigationBar.dtl.
    • 2014-01-24 Fixed bug#10178 - Stat Permissions.
    • 2014-01-24 Fixed bug#10188 - Inconsistency in graphical ACL editor.
    • 2014-01-23 Fixed bug#10155 - backup.pl doesn't compress database dump on non-MySQL-dumps.
    • 2014-01-20 Fixed bug#10106 - Sending Articles with ArticleSend() ignores ReplyTo.

  • v3.3.4 Changes

    January 28, 2014
    • 2014-01-20 Fixed bug#10172 - Can't create process tickets with disabled richtext.
    • 2014-01-17 Fixed bug#10121 - QQMails break in OTRS.
    • 2014-01-17 Fixed bug#10153 - Error shown in SysConfig when Setting PendingDiffTime to 30 Days.
    • 2014-01-17 Fixed bug#10161 - Edit Stats - 500 internal Server Error.
    • 2014-01-17 Fixed bug#10167 - Non-deterministic hash key construction in Stats.pm.
    • 2014-01-14 Fixed bug#10158 - Missing quoting in State::StateGetStatesByType().
    • 2014-01-14 Fixed bug#10048 - RPM upgrade breaks permissions on config files.
    • 2014-01-14 Fixed bug#8969 - FAQ module Language files installation fails (Kernel/Language permissions).
    • 2014-01-10 Updated traditional Chinese translation.
    • 2014-01-10 Updated Brazilian Portugese translation, thanks to Murilo Moreira de Oliveira!
    • 2014-01-10 Fixed bug#10145 - %A is not correctly substituted in Language::Time().
    • 2014-01-10 Fixed bug#10079 - Cannot operate OTRS on IE7 because of JavaScript error.
    • 2014-01-10 Fixed bug#10113 - Management dashboard setting doesn't show up when agent only has RO on stats.
    • 2014-01-10 Fixed bug#10088 - Error messages on recieving mailer daemons.
    • 2014-01-10 Fixed bug#10011 - Management Dashboard: X-Axis element labels may overlap.
    • 2014-01-09 Fixed bug#10012 - Management Dashboard: strings not translatable.
    • 2014-01-07 Fixed bug#10140 - Unable to search using before/after in Date Dynamic Fields.
    • 2014-01-06 Fixed bug#10008 - Customer user is automatically added to Cc at response for email-internal in AgentTicketCompose.
    • 2014-01-06 Added Hebrew translation file, thanks to Amir Elion!
    • 2014-01-03 Fixed bug#9978 - Activity Dialog for Customer shows "No Process configured!".
    • 2014-01-03 Fixed bug#10134 - Missing information on icon actions for SMIME certificates and keys.
    • 2014-01-02 Fixed bug#10116 - Random ordering of columns in "Small" ticket lists.
    • 2013-12-23 Fixed bug#10094 - Former FAO OTRSACLExtensions not available in the ACL Editor.
    • 2013-12-20 Fixed bug#10099 - Missing challenge token checks on customer interface.
    • 2013-12-18 Fixed bug#10110 - Stats list may show too few or too many stats.
    • 2013-12-17 Fixed bug#10103 - ArticleTypeID is always undef in AgentTicketCompose
    • 2013-12-16 Fixed bug#10080 - Bad group check in otrs-scheduler-linux.
    • 2013-12-16 Fixed bug#10097 - $Param{NextState} is always undef in AgentTicketCompose.
    • 2013-12-16 Updated Russian translation, thanks to Yuriy Kolesnikov.
    • 2013-12-13 Fixed bug#10074 - Error if no queue matched in DashboardEventsTicketCalendar.
    • 2013-12-12 Fixed bug#965 - Special character in customer id breaks Open Tickets in AgentTicketZoom.
    • 2013-12-12 Added functionality to disable access to tickets of other customers with the same customer company in customer interface.
    • 2013-12-12 Fixed bug#9702 - Wrong article type with external ticketnumber recognition i.c.w. follow-up reject option.
    • 2013-12-11 Fixed bug#9723 - TicketAccountedTime stat does not run on Oracle with many tickets
    • 2013-12-09 Fixed bug#10078 - Installer: error log after creating mysql database.
    • 2013-12-09 Fixed bug#10056 - Installer fails when special characters in database user's password.
    • 2013-12-09 Fixed bug#10077 - regular expressions in postmaster filter return 1 if no regex match.
    • 2013-12-09 Updated Swedish translation, thanks to Andreas Berger.
    • 2013-12-09 Fixed bug#10075 - Stats widgets permission group is hardcoded to "stats"
    • 2013-12-09 Updated Russian translation, thanks to Andrey N. Burdin.
    • 2013-12-06 Fixed bug#10070 - Wrong error message if Transition contains no transition actions.
    • 2013-12-06 Fixed bug#10058 - Owner and Responsible are mandatory if enabled.
    • 2013-12-06 Fixed bug#7792 - Ticket-Action "Change Queue" is hardcoded and should be called "Queue" only.
    • 2013-12-06 Fixed bug#9109 - Printing ticket does not show the full subject line.
    • 2013-12-06 Fixed bug#10064 - Translated fields loose sorting in Activity Dialog admin screen.
    • 2013-12-06 Fixed bug#10066 - Required field isn't marked in AgentTicketCustomer.
    • 2013-12-05 Fixed bug#10059 - Service selection unavailable if customer selection is possible.
    • 2013-12-05 Fixed bug#10062 - Text label indent for locale RU - AgentÒicketViewCompose
    • 2013-12-05 Fixed bug#10044 - PendingDiffTime removes 2013 (current year) when reaching end of the year.
    • 2013-12-05 Fixed bug#10049 - Transition names in path edit screen ordered by ID instead of name.
    • 2013-12-05 Fixed bug#10055 - Queue-Treeview not working correctly.
    • 2013-12-05 Fixed bug#10061 - ArticleType dropdown in graphical ActivityDialog mask loads with empty value
    • 2013-12-05 Fixed bug#10060 - Field names are not translated in graphical process editor.

  • v3.3.3 Changes

    December 10, 2013
    • 2013-11-07 Updated Chinese simplified translation, thanks to Michael Shi.
    • 2013-12-03 Fixed bug#10022 - Ticket form looses To, Cc and Bcc when submitting form.
    • 2013-12-02 Fixed bug#9928 - Dropdown field in tree mode are not displayed in tree mode in column filters.
    • 2013-12-02 Fixed bug#9327 - Filter breaks "Select all" functionality.
    • 2013-11-29 Fixed bug#10035 - Adding a GenericAgent Job with an already existing name, will not be added, no error displayed.
    • 2013-11-29 Fixed bug#10036 - Reset filters in small overviews does not reset the ticket list.
    • 2013-11-29 Fixed bug#9997 - After empty ticket list, Column Filters are reset in Overview Small screens.
    • 2013-11-29 Fixed bug#10028 - Duplicate Access Keys/hardcoded assignments.
    • 2013-11-29 Fixed bug#9999 - Timestamps in HistoricalValueGet return milliseconds on SQL Server.
    • 2013-11-29 Fixed bug#10023 - Subject always cleaned from prefixes, irrespective of configuration.
    • 2013-11-29 Fixed bug#10027 - Added old ticket information to ticket_history.
    • 2013-11-28 Fixed bug#10020 - Event Information within Events Ticket Calender has wrong translation.
    • 2013-11-28 Fixed bug#10019 - Tickets via "In line action bar" cannot be moved.
    • 2013-11-28 Fixed bug#9911 - Column filter by 'Queue' shouldn't be available on 'Queue view'.
    • 2013-11-28 Fixed bug#9950 - Ticket Split takes uses system address as the customer.
    • 2013-11-25 Fixed bug#9975 - Generic Interface (TicketSearch Operation) Limit param is ignored.
    • 2013-11-25 Updated jsPlumb to version 1.5.4.
    • 2013-11-22 Fixed bug#10007 - StandardTemplateList() generates invalid SQL.

  • v3.3.2 Changes

    November 26, 2013
    • 2013-11-21 Fixed bug#9998 - Password fields on OTRS 3.3 do not allow typing in blanks.
    • 2013-11-19 Fixed bug#7337 - AJAX Error on new Phone Ticket on IIS when using JSON::XS.
    • 2013-11-18 Fixed bug#8991 - Back-action does not work when search result returned just 1 ticket.
    • 2013-11-18 Updated CKEditor to version 4.3.
    • 2013-11-14 Fixed bug#9976 - Statistic Graphs not showing in IE 10.
    • 2013-11-14 Fixed bug#9973 - DashboardUserOnline wiget display problems
    • 2013-11-14 Fixed bug#9946 - Misplaced pagination in ticket overviews.
    • 2013-11-14 Fixed bug#9962 - Datepicker localization data could not be found! when choosing French canadian language.
    • 2013-11-14 Fixed bug#9968 - Multiple Result Set problem during DB upgrade on SQL Server 2012.
    • 2013-11-12 Fixed bug#9937 - Activity-Dialogs in wrong order.
    • 2013-11-12 Fixed bug#9935 - Dashboard shows internal server error if product.xml content is not valid XML.
    • 2013-11-12 Fixed bug#9933 - DefaultOverviewColumns under Ticket -> Frontend::Agent Wrong Description.
    • 2013-11-12 Fixed bug#7008 - Can not find customers in SQL Server database containing non-ascii characters.
    • 2013-11-11 Fixed bug#9921 - Reply to previously signed email breaks PGP verification.
    • 2013-11-11 Fixed bug#9945 - Cannot search for "Date" dynamic fields.
    • 2013-11-11 Fixed bug#9954 - PGP Crypted and Signed emails could be wrongly parsed.
    • 2013-11-07 Follow-up fix for bug#9931 - After upgrading to MIME::Tools 5.504 (without OTRS patches) SMIME signatures are broken.