All Versions
211
Latest Version
Avg Release Cycle
39 days
Latest Release
843 days ago

Changelog History
Page 12

  • v3.1.11 Changes

    October 16, 2012
    • 2012-09-18 Fixed bug#8770 - AJAX Removes Default Options.
    • 2012-09-17 Fixed bug#7135 - Queueview, Ticketwindow closing on Refresh.
    • 2012-09-17 Fixed bug#7294 - Ticket search window closes on background refresh of ticket queue.
    • 2012-09-13 Fixed bug#8765 - Package Manager OS detection does not work.
    • 2012-09-13 Improved HTML security filter to better find javascript source URLs.
    • 2012-09-11 Fixed bug#8575 - SSL protocol negotiation fails using SMTPTLS with recent IO::Socket::SSL versions by upgrading TLS module to 0.20.
    • 2012-09-10 Fixed bug#4475 - Extra double quote added to HTML links when using http-link field.
    • 2012-09-07 Improved caching of search results when the result set is empty.
  • v3.1.10 Changes

    August 30, 2012
    • 2012-08-28 Improved HTML security filter to detect tag nesting.
    • 2012-08-24 Fixed bug#8611 - Ticket count is wrong in QueueView.
    • 2012-08-21 Fixed bug#8698 - Layout.pm only looks at first entry from HTTP_ACCEPT_LANGUAGE to determine language.
    • 2012-08-21 Fixed bug#8731 - LDAP group check returns wrong error.
  • v3.1.9 Changes

    August 21, 2012
    • 2012-08-20 Fixed bug#3463 - <OTRS_TICKET_EscalationDestinationIn> incorrect.
    • 2012-08-20 Fixed bug#5954 - Ticket::Frontend::OverviewSmall###ColumnHeader has no effect on customer frontend.
    • 2012-08-19 Fixed bug#8584 Email address not added to recipients after collision/duplicate occurred.
    • 2012-08-17 HTML mails will now be displayed in an HTML5 sandbox iframe. This means that modern browsers will not execute plugins or JavaScript on the content any more. Currently, this is supported by Chrome and Safari, but IE10 and FF16 are also
    • 2012-08-17 HTML mails will now be displayed in the restricted zone in IE. This means that more restrictive security settings will apply, such as blocking of JavaScript content by default.
    • 2012-08-14 Fixed bug#8360 Cannot search for tickets by dynamic fields via SOAP.
    • 2012-08-14 Fixed bug#8697 Time related restrictions in TicketSearch operator (GenericInterface) not working.
    • 2012-08-14 Fixed bug#8685 - Cannot use address book / customer / spell check in phone / email if cookies are disabled. (partly fixed)
    • 2012-08-06 Fixed bug#8682 - linking search conditions with && in Customersearch is not working since Update from 3.1.1 to 3.1.7.
    • 2012-08-06 Fixed bug#8683 - Cannot create dynamic field if cookies are disabled.
    • 2012-08-06 Fixed bug#8672 - Search Profile can't have an ampersand in the name via Toolbar module.
    • 2012-08-06 Fixed bug#8619 - The UPGRADING file has incorrect patchlevel upgrade description.
    • 2012-08-03 Fixed bug#6882 - Dummy field set first child to the very right in edit screen.
    • 2012-08-03 Fixed bug#8680 - Bulk action fails if cookies are disabled.
  • v3.1.8 Changes

    August 07, 2012
    • 2012-08-02 Updated Greek translation file, thanks to Maistros Stelios!
    • 2012-07-31 Improved robustness of HTML security filter: Detect masked UTF-7 < and > signs.
    • 2012-07-31 Added config option for ticket permission in the escalation view.
    • 2012-07-31 Fixed bug#8675 - Kernel::GenericInterface::Mapping doesn't provide a ConfigObject.
    • 2012-07-20 Fixed bug#8660 - Duplicate DF X-Headers in PostMaster module.
    • 2012-07-17 Fixed bug#8647 - otrs.GenerateStats.pl "-S" option does not function.
    • 2012-07-16 Fixed bug#8616 - Spell Checker does not work using IE9.
    • 2012-07-11 Fixed bug#8568 - IMAPTLS - More than one email at one cron run will not work.
    • 2012-07-05 Added bug#8627 - bin/otrs.AddQueue2StdResponse.pl Script to add standard responses to queues, thanks to Oliver Skibbe @ CIPHRON GmbH.
    • 2012-07-04 Fixed bug#8607 - otrs service fails in 3.1.7 on SUSE linux.
    • 2012-07-02 Increased cache TTL of some core modules to improve performance.
    • 2012-07-01 Fixed bug#8620 - Using a default queue in the customer interface causes database error on PostgresSQL if ACLs are used.
    • 2012-06-29 Fixed bug#8618 - Inform and Involved Agents select boxes can not be resizable.
    • 2012-06-27 Fixed bug#8558 - GenericInterface: response isn't valid UTF-8 content.
    • 2012-06-27 Added bug#7039 - bin/otrs.AddService.pl script to add services from the command line.
    • 2012-06-26 Made display of pending time consistent with escalation time display.
    • 2012-06-22 Fixed bug#8230 - Invalid Challenge Token when creating ticket out of hyperlinks.
  • v3.1.7 Changes

    June 26, 2012
    • 2012-06-18 Fixed bug#8593 - Wrong description for 'Agent Notifications' on Admin interface.
    • 2012-06-18 Fixed bug#8587 - Typo in French translation.
    • 2012-06-15 Fixed bug#7879 - Broken Content-Type in forwarded attachments.
    • 2012-06-15 Fixed bug#8583 - Unneeded complexity and performance degradation creating Service Lists (Replacement for bug fix 7947).
    • 2012-06-15 Fixed bug#8580 - SQL warnings for CustomerCompanyGet on some database backends.
    • 2012-06-14 Fixed bug#8251 - Defect handling of invalid Queues in AJAX refresh.
    • 2012-06-14 Fixed bug#8574 - Perl special variable $/ is changed and never restored.
    • 2012-06-14 Fixed bug#8337 - Parentheses in user last_name / first_name are not sanitized (follow-up fix).
    • 2012-06-12 Fixed bug#8575 - Assignment of users does not work for responsible or owner permission in AgentTicketPhone.
    • 2012-06-12 Updated Hungarian translation, thanks to Németh Csaba!
    • 2012-06-12 Updated Danish translation, thanks to Lars Jørgensen!
    • 2012-06-12 Fixed bug#7872 - "Created" date in Large view is actually Last Updated date.
    • 2012-06-12 Fixed bug#8457 - Paste on a newly created ckeditor instance does not work on webkit based browsers.
    • 2012-06-11 Fixed bug#8565 - Exportfile action from otrs.PackageManaget.pl is broken.
    • 2012-06-11 Fixed bug#8458 - $OTRS_SCHEDULER -a start missing from /etc/init.d/otrs after update.
    • 2012-06-11 Fixed bug#8139 - SUSE RPM has no dependency on Date::Format perl module.
    • 2012-06-11 Fixed bug#8544 - Hovering ticket title is still shortened.
    • 2012-06-07 Fixed bug#8553 - Agent notifications can't be loaded from the database in some scenarios.
    • 2012-06-05 Fixed bug#8383 - Email address in 'To' field is lost after second reload if address is not in customer database.
    • 2012-06-06 Fixed bug#8549 - "Need User" warning in error log when creating a ticket for a customer not in DB.
    • 2012-06-05 Fixed bug#8546 - LinkObject Type is not translated in ticket zoom.
    • 2012-06-04 Fixed bug#7533 - SQL error if body contains only a picture.
    • 2012-06-04 Fixed bug#2626 - Default Service does not work for "unknown" customers. You can use the new setting "Ticket::Service::Default::UnknownCustomer" to specify if unknown customers should also receive the default services.
    • 2012-06-04 Improved performance of TemplateGenerator.pm, thanks to Stelios Gikas!
    • 2012-05-31 Fixed bug#8481 - Dynamic Fields lost after ticket move to another queue (using quick move Dropdown).
    • 2012-05-31 Fixed bug#8533 - Apache will not start using mod_perl on Fedora 16.
  • v3.1.6 Changes

    June 05, 2012
    • 2012-05-30 Fixed bug#8495 - Generic Agent TicketAction single value attributes should not let multiple selection.
    • 2012-05-30 Fixed bug#8378 - Validation fails if the ID of the element contains a dot (.) or a colon (:).
    • 2012-05-30 Fixed bug#7532 - 'Field is required' message should be removed in RTE if content is added.
    • 2012-05-30 Fixed bug#8514 - Long words in description break rendering of SysConfig items.
    • 2012-05-30 Fixed bug#8537 - DynamicField caching issue.
    • 2012-05-29 Fixed bug#8482 - Responsible of a ticket without responsible permission.
    • 2012-05-29 Fixed bug#8485 - CustomerUser validation fails in GI Ticket Operations if there is no ValidID in the mapping.
    • 2012-05-29 Fixed bug#8529 - Fixed print to STDERR in ReferenceData.pm.
    • 2012-05-28 Fixed bug#8427 - Dynamic Field Type Multiselect not shown in Notification (event).
    • 2012-05-27 Updated Norwegian translation, thanks to Lars Magnus Herland!
    • 2012-05-25 Fixed bug#8189 - AgentTicketCompose: Pressing "Enter" will delete Attachment.
    • 2012-05-25 Fixed bug#7844 - Escalation Event does not respect service calendar of ticket/queue.
    • 2012-05-25 Fixed bug#8228 - Ticket::Frontend::AgentTicketNote###StateDefault doesn't work.
    • 2012-05-25 Added template list to all output filter config to improve performance.
    • 2012-05-25 Fixed bug#8519 - Kernel::System::TicketSearch->TicketSearch() doesn't properly handle array references in SortBy parameter
    • 2012-05-24 Fixed bug#7512 - AJAX-reload of SMIME-fields did not work properly.
    • 2012-05-24 Fixed bug#8518 - Crypt on multiple recipients error replaces Crypt selection.
    • 2012-05-22 Fixed bug#8164 - Internal articles are visible within customer ticket overview.
    • 2012-05-22 Fixed bug#8506 - Customer email link won't open in popup as expected.
    • 2012-05-20 Fixed bug#7844 - Escalation Event does not respect service calendar of ticket/queue.
    • 2012-05-18 Added otrs.RefreshSMIMEKeys.pl to refresh SMIME certificate filenames according to the system's current OpenSSL version.
    • 2012-05-17 Fixed bug#8498 - OpenSSL 1.0.0 does not get the stored SMIME certificates when -CApath is used in the command.
    • 2012-05-16 Fixed bug#8337 - Parentheses in user last_name / first_name are not sanitized.
    • 2012-05-15 Updated French translation, thanks to Romain Monnier!
    • 2012-05-11 Fixed bug#8467 - Reply to an e-mail address with ' not possible.
    • 2012-05-11 Fixed bug#8352 - Wrong substitution regex in HTMLUtils.pm->ToAscii.
    • 2012-05-11 Fixed bug#8401 - DynamicField Update doesn't update the X-OTRS-DynamicField-XXX Fields in Postmaster Filters.
    • 2012-05-11 Fixed bug#5746 - Using PerlEx you have to restart IIS each time a setting is changed in SysConfig.
    • 2012-05-10 Fixed bug#8452 - Dynamic Field Date/Time not working when server runs on UTC.
  • v3.1.5 Changes

    May 15, 2012
    • 2012-05-09 Fixed bug#8466 - On Win32 GenericInterface does not return results properly.
    • 2012-05-08 Fixed bug#8465 - Can't create cache for web service debug log on win32 platforms.
    • 2012-05-08 Fixed bug#7919 - Translation of ticket states in CSV Export of CustomerTicketSearch.
    • 2012-05-08 Fixed bug#8461 - CustomerTicketSearch doesn't use ticket ACL rules.
    • 2012-05-04 Fixed bug#7877 - SMIME emails don't get parsed properly (follow-up fix).
    • 2012-05-04 Fixed bug#2452 - SMIME encoded E-Mails are not decrypted properly by OTRS (follow-up fix).
    • 2012-05-03 Fixed bug#8446 - Dynamic Field type TextArea missing > 3800 characters validation.
    • 2012-05-02 Fixed bug#8447 - Checkbox Dynamic Field is wrong calculated in statistics.
    • 2012-05-02 Fixed bug#8328 - Statistic containing restriction on dynamic field ignores the restriction.
    • 2012-05-01 Fixed bug#8439 - AgentTicketForward: ticket not unlocked after selecting a close state.
    • 2012-04-27 Fixed bug#7168 - Ticket Overview Control Row can only be one line high.
    • 2012-04-26 Fixed bug#8437 - Dynamic Field order duplicated when change the order of a field.
    • 2012-04-26 Fixed bug#8409 - Deselecting 'select all' in queue view does not work.
    • 2012-04-26 Updated Hungarian translation, thanks to Csaba Nemeth!
    • 2012-04-26 Fixed bug#8424 - Ticket articles of large tickets cannot be opened.
    • 2012-04-25 Added possibility to specify a cache type for selective cache cleaning in bin/otrs.DeleteCache.
    • 2012-04-24 Added possibility to define ACL rules by user role.
    • 2012-04-24 Fixed bug#8415 - Setting Ticket::Responsible ignored by AgentTicketActionCommon.
    • 2012-04-24 Fixed bug#8288 - Autocomplete search results show up in Times font when using Internet Explorer.
    • 2012-04-24 Fixed bug#8414 - ACL for AgentTicketCustomer in AgentTicketZoom doesn't affect CustomerID link in ticket information.
    • 2012-04-24 Updated CKEditor to version 3.6.3.
    • 2012-04-23 Fixed bug#8369 - Wrong handling of Ticket ACL in AJAX Updates.
  • v3.1.4 Changes

    April 24, 2012
    • 2012-04-15 Fixed bug#8284 - The text "Cc: ([email protected]) added database email!" is confusing.
    • 2012-04-16 Fixed bug#8392 - DynamicFieldAdd returns wrong value.
    • 2012-04-16 Fixed bug#8387 - UseSyncBackend configuration does not conform to OTRS style.
    • 2012-04-16 Fixed bug#8367 - Customer entry not marked as mandatory.
    • 2012-04-13 Fixed uninitialized value problem in Kernel/Output/HTML/Layout.pm.
    • 2012-04-06 Fixed bug#8348 - Wrong pop-up close behavior when no URL is given and SessionUseCookie is set to No.
    • 2012-04-06 Fixed bug#8346 - Incoming phone calls trigger NewTicket notification, even for existing tickets.
    • 2012-04-06 Fixed bug#8353 - Small typo in print CSS.
    • 2012-04-06 Fixed bug#8370 - AgentTicketForward does not set pending date for pending states.
    • 2012-04-05 Fixed bug#8368 - Personal queues update is not reflected in UI.
    • 2012-04-03 Fixed bug#8363 - SOAP Transport can't send a value '0'.
    • 2012-04-02 Added new Slovenian translation, thanks to Gorazd Zagar and Andrej Cimerlajt!
    • 2012-04-02 Updated Italian translation, thanks to Massimo Bianchi!
    • 2012-03-30 Fixed bug#8356 - ACLs for DynamicFields does not work on AgentTicketSearch.
    • 2012-03-30 Added new config feature to limit the number of 'From' entries in AgentTicketPhone to 1 (optional). Use the setting 'Ticket::Frontend::AgentTicketPhone::AllowMultipleFrom' if you want this.
    • 2012-03-29 Fixed uninitialized value error in Kernel/System/Log.pm.
    • 2012-03-29 Added caching for DynamicFieldValue entries to improve system performance.
    • 2012-03-29 Fixed bug#8336 - otrs.ExportStatsToOPM.pl broken.
    • 2012-03-29 Fixed bug#8349 - Caching breaks Admin frontend.
    • 2012-03-26 Improved performance on MySQL databases by removing useless LOWER statements.
    • 2012-03-26 Fixed bug#7877 - SMIME emails don't get parsed properly.
    • 2012-03-23 Disabled error message in RemoveSessionID().
    • 2012-03-23 Repaired broken cache handling in DynamicFieldList().
  • v3.1.3 Changes

    March 29, 2012
    • 2012-03-27 Fixed bug#8343 - Configuration of additional modules can be lost during upgrade.
    • 2012-03-22 Renamed form id in AgentLinkObject.dtl to make sure it doesn't interfere with wrong CSS
    • 2012-03-22 Updated Portugese translation, thanks to Rui Francisco!
    • 2012-03-21 Fixed bug#8333 - Type option '-' should not be available in ActionTicketCommon screens.
    • 2012-03-20 Fixed bug#8331 - Unable to delete ticket with > 1000 articles on Oracle database.
    • 2012-03-20 Fixed bug#8335 - Cache keys are not always properly constructed.
    • 2012-03-20 Dynamic fields and associated values can now be deleted in the admin area.
    • 2012-03-20 Do not show the empty item in dynamic field search fields.
    • 2012-03-19 Fixed an issue where DBUpdate-to-3.1.pl would die because of certain free text or free time configuration settings.
    • 2012-03-19 Fixed bug#8334 migration fails if FreeTime fields are not in use.
    • 2012-03-18 Added internal cache to Kernel/System/Lock.pm to improve performance.
    • 2012-03-18 Added internal cache to Kernel/System/Salutation.pm to improve performance.
    • 2012-03-18 Added internal cache to Kernel/System/Type.pm to improve performance.
    • 2012-03-18 Added internal cache to Kernel/System/Valid.pm to improve performance.
    • 2012-03-18 Added internal cache to Kernel/System/Queue.pm to improve performance.
    • 2012-03-18 Added internal cache to Kernel/System/State.pm to improve performance.
    • 2012-03-18 Added internal cache to Kernel/System/Priority.pm to improve performance.
    • 2012-03-18 Improved performance of Kernel/Modules/AdminPackageManager.
    • 2012-03-18 Improved performance of Kernel/System/Package.pm.
    • 2012-03-17 Improved performance by using SlaveDB in Dashboard if it is configured.
    • 2012-03-17 Improved performance by using Digest::SHA if it is available.
    • 2012-03-16 Added cache to Kernel/System/XML.pm to improve performance.
    • 2012-03-16 Added cache to Kernel/System/Package.pm to improve performance.
    • 2012-03-15 Fixed bug#8320 - IMAP FLAGS (\Seen \Recent) are appended to article body by upgrading bundled Net::IMAP::Simple to version 1.2030.
    • 2012-03-14 Added internal cache to user preferences backend to improve performance.
    • 2012-03-14 Added internal cache to customer user preferences backend to improve performance.
    • 2012-03-14 Added internal cache to queue preferences backend to improve performance.
    • 2012-03-14 Added internal cache to service preferences backend to improve performance.
    • 2012-03-14 Added internal cache to sla preferences backend to improve performance.
    • 2012-03-09 Fixed bug#8286 - Adressbook forgets selected entries.
    • 2012-03-07 Fixed bug#8297 - Selectbox for new owner causes ajax update on every change made via keyboard.
    • 2012-03-07 Updated Catalan translation, thanks to Antionio Linde!
    • 2012-03-05 Fixed bug#7545 - AgentTicketBounce lacks permission checks.
  • v3.1.2 Changes

    March 06, 2012
    • 2012-03-01 Fixed bug#8282 - Dropdown and Multiselect Dynamic Fields without Possible values causes errors with LayoutObject BuildSelection function.
    • 2012-03-01 Fixed bug#8277 - DynamicField Values not deleted when ticket is deleted.
    • 2012-02-28 Fixed bug#8274 - Dynamic Fields ACLs does not work correctly at Ticket Split.
    • 2012-02-28 Improved #7526 - Fixed handling of special characters (, ), &, - within statistics.
    • 2012-02-27 Fixed bug#8255 - TicketSearch in DynamicFields doesn't support ExtendedSearchCondition.
    • 2012-02-25 Fixed bug#8258 - DynamicField date value is reset to NULL.
    • 2012-02-23 Fixed bug#8214 - OTRS Init script on Red Hat / SUSE fails to check scheduler.
    • 2012-02-23 Fixed bug#8227 - LDAP user syncronisation doesn't work.
    • 2012-02-23 Fixed bug#8235 - Searching on DynamicFields, results are lost on next page.
    • 2012-02-21 Fixed bug#8252 - Small typo in German translation of AgentTicketZoom.
    • 2012-02-16 Fixed bug#8226 - Problem with Customized DynamicFields in TicketOverviewSmall.
    • 2012-02-16 Fixed bug#8233 - DB error migrating stats on Oracle.
    • 2012-02-14 Fixed bug#8224 - Admin Responses screen does not allow to filter responses.
    • 2012-02-14 Fixed bug#7652 - OpenSearch providers are served with wrong mime type. Follow-up fix.
    • 2012-02-14 Fixed bug#8140 - Shortcut for creating new e-mail ticket doesn't work. The hotkey for "new email ticket" was changed from e to m to avoid a collision.
    • 2012-02-14 Fixed bug#8144 - Typo and improved logging in GenericAgent.pm.
    • 2012-02-14 Fixed bug#8183 - Canceling AgentTicketCompose on an unlocked ticket generates ChallengeToken error.
    • 2012-02-13 Fixed bug#8219 - TicketCreate and TicketUpdate GI ticket operations requires a valid CustomerUser.
    • 2012-02-13 Fixed bug#8201 - Popup in browser always open on leftmost display when using dual monitor setup.
    • 2012-02-13 Fixed bug#8202 - Kernel::System::JSON->Decode() dies when providing malformed JSON.
    • 2012-02-13 Fixed bug#8211 - Typos in Labels: DYNAMICFILED.
    • 2012-02-09 Fixed bug#7109 - Statistics error when PDF support is not active.