OTRS/CHANGELOG and OTRS Releases (Page 9)

All Versions

211

Latest Version

6.0.30

Avg Release Cycle

39 days

Latest Release

1291 days ago

Changelog History

Page 20

v2.0.3 Changes
September 28, 2005
- 2005-09-28 fixed typo in config option name for csv search output, so configable csv search output is now possible
- 2005-09-28 improved speed of Kernel::System::AgentTicketMailbox (added page jumper)
- 2005-09-28 fixed not deleting var/tmp/XXXXXX.tmp files
- 2005-09-26 fixed not working cache in Kernel::System::User->UserGetData()
- 2005-09-24 fixed small oracle database driver bugs
- 2005-09-24 added initial user groups add (UserSyncLDAPGroups) after initial login
- 2005-09-19 moved ldap user sync after login from Kernel/System/User.pm to Kernel/System/Auth/LDAP.pm (already an existing ldap module)
- 2005-09-19 fixed ticket search create day and month selection (e. g. 009) if input fields (no pull downs) are used
- 2005-09-19 removed js from change ticket customer
- 2005-09-19 fixed bin/mkStats.pl - no attachments are sent
- 2005-09-18 removed auto result in object link mask (search submit required first!) and improved html design
- 2005-09-17 added DefaultTheme::HostBased config option for host name based theme selection
- 2005-09-14 fixed move action module in Kernel/Output/HTML/Standard/AgentTicketQueueTicketViewLite.dtl
- 2005-09-13 fixed ticket search with IE if many options are selected
- 2005-09-11 improved html style in customer panel
- 2005-09-09 added Chinese translation, thanks to zuowei
- 2005-09-07 added admin "su" (Switch To User) feature (it's disabled per default)
- 2005-09-05 moved to german "Ihr OTRS Benachrichtigungs-Master" wording in default notifications
- 2005-09-05 added missing default state and article type option to Kernel/Modules/AgentTicketClose.pm
- 2005-09-04 changed max. session time from 9h to 10h
- 2005-09-04 added missing config options in Kernel/Modules/AgentTicketEmail.pm and Kernel/Modules/AgentTicketPhone.pm for show count of customer ticket history
- 2005-09-04 added missing Kernel::Modules::AgentLookup module registration
- 2005-09-04 fixed ArticleGetContentPath() in Kernel/System/Ticket/Article.pm, removed "uninitialized value" warning if no content path is set in db'
- 2005-09-04 fixed ArticleWriteAttachment() in Kernel/System/Ticket/ArticleStorageFS.pm, added ContentPath lookup
- 2005-09-04 fixed SubGroup of Ticket::Frontend::CustomerInfo(Queue|Zoom| Compose), Frontend::Agent is the correct one
- 2005-09-04 added possibe state selection in owner update screen
- 2005-08-29 fixed bug#905 - fixed SuSE meta header info, try-restart arg, and some smaller fixes
- 2005-08-26 added package manager deploy check in admin interface, if package is really deployed (compare files in filesystem and package)
- 2005-08-26 added time accounting option to ticket move mask
- 2005-08-26 replaced localtime(time) with Kernel::System::Time core module in several files
- 2005-08-26 removed empty thai translation file
- 2005-08-24 replaced scripts/restore.sh and scripts/backup.sh with improved scripts/backup.pl and scripts/restore.pl scripts
- 2005-08-24 added SMIME and PGP environment check in admin interface
- 2005-08-23 fixed bug#891 - typo in Login.dtl
v2.0.2 Changes
August 22, 2005
- 2005-08-19 fixed bug#811 - 404 Error for role link OTRS::Admin::Role <-> User
- 2005-08-19 Added new config parameter to include a envelope from header in outgoing notifications for customer and agents: perl $Self->{"SendmailNotificationEnvelopeFrom"} = '';
- 2005-08-19 fixed bug#846 - empty envelope from on notifications
- 2005-08-19 fixed bug#879 - "Wide character in subroutine" - mails with attachments in utf-8 mode
- 2005-08-19 fixed bug#871 - Erroneous Content-Length fields are sent when downloading attachments
- 2005-08-19 fixed bug#861 - Problems in faq attachments and postgresql backend
- 2005-08-19 updated nb_NO translation again - thanks to Espen Stefansen!
- 2005-08-18 enabled customer PGP and SMIME preferences if PGP or SMIME is enabeled
- 2005-08-18 fixed broken download of public SMIME certs
- 2005-08-18 fixed bug#874 - password plaintext in UserLastPw
- 2005-08-17 fixed bug#872 - CustomerCalendarSmall not working, module not registered
- 2005-08-16 fixed bug#847 - Broken download of public PGP keys via customer preferences pannel
- 2005-08-16 fixed bug#862 - wrong sum for time acounting
- 2005-08-12 fixed bug#870 - wrong parameter order in Kernel::System::Ticket::Article::SendCustomerNotification routine
- 2005-08-12 removed default selections (UserSalutation) from CustomerUser config
- 2005-08-12 updated nb_NO translation - thanks to Espen Stefansen!
- 2005-08-10 updated pt_BR translation - thanks to Glau Messina!
- 2005-08-09 added config option for defaul sortby and order in ticket search result in customer and agent interface
- 2005-08-09 fixed bug#822 - Missing FAQID in TicketZoom for linked FAQ article
- 2005-08-08 fixed bug#815 - strange line in history
- 2005-08-08 added add/delete option in SysConfig for NavBar
- 2005-08-07 fixed bug#658 - Typo in installer.pl
- 2005-08-06 fixed bug#836 - GenericAgent (GUI based) seem to ignore priority - added some db quote
- 2005-08-06 changed description text of Ticket::Frontend::PendingDiffTime config setting
- 2005-08-06 fixed not shown linked objects in faq zoom and print view
- 2005-08-06 removed not needed Kernel/Modules/FAQState.pm and not needed config setting
- 2005-08-06 added warning message in customer panel on account create if invalid email address is given
- 2005-08-05 fixed bug#850 - Can't locate object method "KeySearch" error"
- 2005-08-05 fixed bug#860 - Error in AgentTicketForward.pm, missing title in the warning for the owner check
- 2005-08-04 updated it translation - thanks to Giordano Bianchi!
- 2005-08-04 changed default state of new faq articles to 'internal (agent)'
- 2005-08-04 fixed bug#877 - Error when merging tickets - Can't call method "LockSet" on an undefined value at Kernel/System/Ticket.pm line 3720
- 2005-08-04 added missing merge params to Kernel/Config/Files/Ticket.xml
v2.0.1 Changes
August 01, 2005
- 2005-07-31 fixed bug#602 - CustomerIDs and CustomerUserIDs are lowercased before being assigned to a ticket
- 2005-07-31 fixed bug#600 - Wide character death in IPC.pl
- 2005-07-31 fixed bug#593 - Need ID or Name in log file
- 2005-07-31 fixed missing recover of .save files on uninstall of .opm packages
- 2005-07-31 fixed DBUpdate-to-2.0.postgresql.sql - alter table time_accounting - DECIMAL(10,2), fixed UPDATE ticket SET escalation_start_time
- 2005-07-31 fixed bug#566 - Wide character in print, ArticleStorageFS.pm
- 2005-07-29 fixed required time accounting option in js of phone and email ticket
- 2005-07-29 fixed bug#817 - added missing freetime1, freetime2 in otrs-schema.postgresql.sql and scripts/DBUpdate-to-2.0.postgresql.sql
- 2005-07-29 added hour and minutes in time selection in ticket search in admin, agent and customer interface - bug#843
- 2005-07-28 updated es tranlsation file by Jorge Becerra - Thanks!
- 2005-07-28 updated translation files
- 2005-07-28 fixed bug in ticket expand view
- 2005-07-28 just framework options for web installer, removed ticket options
- 2005-07-28 moved to global GetExpiredSessionIDs() for bin/DeleteSessionIDs.pl and Kernel/System/AuthSession.pm
- 2005-07-24 added missing from realname on phone follow up in Kernel::Modules::AgentTicketPhone
- 2005-07-24 improved scripts/tools/charset-convert.pl tool with get opt params and with file option
- 2005-07-24 added block feature for system stats
- 2005-07-24 added auto removed of expired sessions on CreateSessionID()
- 2005-07-23 removed access of admin group to stats module (because of existing own stats group)
- 2005-07-23 improved page title with ticket number of Kernel::Modules::AgentTicketPlain frontend module
- 2005-07-23 moved ticket unlock after merge from frontend module to Kernel::System::Ticket (because it's a core function)
- 2005-07-23 disabled PGP and SMIME in default setup (because if it's not configured there are many warnings in error log)
v2.0.0 Changes
July 19, 2005
- 2005-05-16 fixed bug#644 - GenericAgent module calls should not keep the error msg secret :-), moved to Kernel::System::Main
- 2005-05-16 fixed bug#733 - Postgres: TicketOverview doesn't work in April
- 2005-05-14 fixed bug#737 - cannot add FAQ categories in 2.0 beta1
- 2005-05-08 fr translation updated by Yann Richard - thanks!
- 2005-05-08 fixed bug#729 - Problem removing example FAQ-entry from FAQ
- 2005-05-08 fixed bug#730 - Problem with FAQ nav bar
- 2005-05-08 fixed bug#734 - Timezone not reflected in DB Tables (ticket create time, etc.)
- 2005-05-07 fixed language translation files
- 2005-05-07 fixed bug#647 - Allow setting of default language for FAQs
- 2005-05-07 fixed bug#686 - defect attachments on download with firefox
- 2005-05-07 added html access keys for nav bar
```
general:
h = home
l = logout
o = overview
n = new
s = search
p = preferences
a = admin interface
t = ticket interface
f = faq interface
g = formular submit

ticket:
o = queue view
n = phone ticket
e = email ticket
k = locked ticket list
m = new messages in locked ticket list
```
- 2005-05-07 fixed bug#719 - Timezone setting (US EDT -4) causes "Session Timeout"
- 2005-05-04 removed html wrap from ticket text areas
- 2005-05-04 added ticket event module layer
- 2006-05-04 fixed priority default selection in priority screen
v1.3.3 Changes
October 20, 2005
- 2005-10-20 moved to default download type as attachment (not inline) for a better security default setting
- 2005-10-17 added security bugfix for missing SQL quote
- 2005-07-08 fixed win32 binmode problem in Kernel/System/WebUploadCache.pm
- 2005-07-01 fixed missing date in TicketForward.dtl
- 2005-07-01 fixed bug#808 - Stats: StopMonth in Ticket.pm
- 2005-07-01 fixed bug#810 - single quote in comment field generates errors
- 2005-02-15 updated to cpan MIME::Tools 5.417
- 2005-02-10 fixed generic agent - was not able to set new owner
- 2005-01-19 fixed bug#666 - INSERTs into 'ticket_history' fail sometimes
- 2005-01-07 fixed bug#659 - Escalation Notification Sent to Wrong Users
- 2004-11-26 fixed remove of ticket link if just one exists
- 2004-11-24 fixed new owner list in Kernel/Modules/AgentMove.pm (show just user with rw permission to selected queue)
- 2004-11-07 fixed utf8-problem with postgres and non utf-8 emails in article_plain
- 2004-11-05 updated Kernel/Language/hu.pm Thanks to Czakï¿½ Krisztiï¿½n!
- 2004-11-04 fixed loop if now theme directory is found
- 2004-11-04 fixed upper queue rename with () or + chars
- 2004-11-04 fixed bug#604 - Typo in AgentStatusView.pm
- 2004-10-29 spell check rewritten
- 2004-10-26 added unlock option to bulk feature
- 2004-10-18 fixed bug#551 - FAQ on Email new only takes over the subject and not the text
v1.3.2 Changes
October 15, 2004
- 2004-10-14 fixed bug#570 - Stat generation script fails under postgres
- 2004-10-14 fixed bug#573 - Clicked link to check ticket status and here's what I got
- 2004-10-12 replaced COUNTER with DATA in Kernel/System/Ticket/Number/*.pm (because of win32 systems and use strict mode)
- 2004-10-12 fixed agent can be customer modus
- 2004-10-10 fixed wrong lable attachments in db backend
- 2004-10-07 fixed bug#562 Content-Transfer-Encoding: 7bit and german umlaut
- 2004-10-07 fixed bug#565 HighlightColor* in AgentMailbox
- 2004-10-06 fixed link quote of https links
- 2004-10-06 added application log error message if bin/PostMaster.pl fails
- 2004-10-01 fixed bug#547 - uninitialized value in string eq at Kernel/System/Ticket/Article.pm line 1387
- 2004-09-29 fixed english "New ticket notification!", replaced OTRS_CURRENT_USERFIRSTNAME with OTRS_USERFIRSTNAME
- 2004-09-29 removed not existing jp language translation
- 2004-09-29 fixed bug#554 - "Thursday" twice in AdminGenericAgent.pm
- 2004-09-27 fixed bug#548 - german spelling mistakes in agent notifications
- 2004-09-23 fixed ticket free text selection in Kernel/Modules/CustomerMessag.pm
- 2004-09-23 fixed not sended agent notification after created Email-Ticket
- 2004-09-23 fixed ticket zoom in customer panel if no customer article exists
v1.3.1 Changes
September 20, 2004
- 2004-09-16 fixed bug#513 - distinct customers must have distinct email
- 2004-09-16 fixed bug#519 - PostMaster.pl bounces mail if database is down
- 2004-09-16 fixed bug#521 - buggy utf8 content transfer encoding
- 2004-09-11 fixed bug if somebody clicks on customer management
- 2004-09-09 added address book and spell checker to agent forward
- 2004-09-08 updated spanish translation - Thanks to Jorge Becerra!
- 2004-09-08 fixed bug#500 - js error
v1.3.0 Changes
September 08, 2004
- 2004-08-11 added feature to send fulltext reqests to a mirror database [Kernel/Config.pm]
```
    # AgentUtil::DB::*
    # (if you want to use a mirror database for agent ticket fulltext search)
    $Self->{'AgentUtil::DB::DSN'} = "DBI:mysql:database=mirrordb;host=mirrordbhost";
    $Self->{'AgentUtil::DB::User'} = "some_user";
    $Self->{'AgentUtil::DB::Password'} = "some_password";
```
- 2004-08-10 added Radius auth modules for agent and customer interface
- 2004-08-10 improved Kernel::System::CustomerAuth::DB to use an external database
- 2004-08-10 added email 1:1 download option in AgentPlain
- 2004-08-08 added owner_id, priority_id and state_id to ticket_history table.
- 2004-08-04 moved customer notifications from Kernel/Config.pm to database and added multi language support
- 2004-08-02 fixed bug#466 - Error in managing very long Message-IDs
- 2004-08-01 improved Kernel::System::Log::SysLog with log charset config option in case syslog can't work with utf-8
- 2004-08-01 improved Kernel::System::Email backends
- 2004-08-01 fixed bug#429 - Attachment file names with spaces do not save properly
- 2004-08-01 fixed bug#450 - Spelling mistake in default FAQ entry
- 2004-08-01 fixed bug#460 - Patch to add params hash to LDAP bind in Kernel/System/User.pm.
- 2004-07-30 added references, in-reply-to follow up check [Kernel/Config.pm]
```
    # PostmasterFollowUpSearchInReferences
    # (If no ticket number in subject, otrs also looks in In-Reply-To
    # and References for follow up checks)
    $Self->{PostmasterFollowUpSearchInReferences} = 0;
```
- 2004-07-17 fixed generic agent Schedule web interface
- 2004-07-16 added multi attachment support for attachments
- 2004-06-28 improved Kernel/Modules/AdminSelectBox.pm module
- 2004-06-27 added Block() feature to dtl files (removed a lot of no longer needed templates)
- 2004-06-27 improved web handle (bin/cgi-bin/index.pl and bin/cgi-bin/customer.pl) to show module syntax errors.
- 2004-06-22 improved postmaster filter to use matched value as [***] in "Set =>" option.
- 2004-06-22 added support for crypted database passwords (use bin/CryptPassword.pl to crypt passwords).
- 2004-06-10 added generic agent web interface
- 2004-06-03 improved language translation with custom translation files: Kernel/Language/$Locale.pm (default) Kernel/Language/$Locale_$Action.pm (translation for otrs modules like file manager, calendar, ...) Kernel/Language/$Locale_Custom.pm (own changes,updates)
- 2004-05-18 added html application output filter option, e. g. to filter java script of the application or to manipulate the html output of the application. (see also Kernel/Config/Defaults.pm -> Frontend::Output::PostFilter)
- 2004-05-04 added ticket history log on ticket link update and notification info if link ticket number doesn't exists.
- 2004-05-03 added PreApplicationModule examples to Kernel/Config.pm
- 2004-04-30 added multi customer id support to Kernel/System/CustomerUser.pm, Kernel/System/CustomerUser/DB.pm and Kernel/System/CustomerUser/LDAP.pm. So one customer can have more than one customer id.
- 2004-04-22 added notification module for customer panel (customer.pl) like for existing agent (index.pl)
- 2004-04-20 added PreApplicationModule (index.pl) and CustomerPanelPreApplicationModule (customer.pl) This interface use useful to check some user options or to redirect not accept new application news.
- 2004-04-19 added MaxSessionIdleTime for session managment to check/delete idle sessions
- 2004-04-15 added file size info to article attachments (DBUpdate-to-1.3.*.sql is required!).
- 2004-04-14 ticket history rewritten and added i18n feature
- 2004-04-14 reworked/renamed Kernel::System::Ticket::Article and sub module functions and added added pod docu, see http://dev.otrs.org/ Note: Kernel::System::Ticket are not longer compat. to OTRS 1.2 or lower!
- 2004-04-07 added config option SessionUseCookieAfterBrowserClose for session config stuff to keep cookies in browser (after closing the browser) till expiration of session (default is 0).
- 2004-04-06 added missing priority options in TicketSeatch() of Kernel::System::Ticket.
- 2004-04-05 reworked/renamed Kernel::System::Ticket functions and added added pod docu, see http://dev.otrs.org/
- 2004-04-04 added auto convert of html only emails to text/plain, text/html will be attached as attachment (Kernel/System/EmailParser.pm)
- 2004-04-01 fixed some html quote bugs
- 2004-03-30 added ability to reverse the Queue sorting (added AgentQueueSort setting)
- 2004-03-12 added customer panel MyTickets and CompanyTickets feature.
- 2004-03-11 added mulit serach options to customer serach e. g. "name+phone" in customer search
- 2004-03-11 added customer search prefix (default '') and suffix (default '*') to CustomerUser as config options.
- 2004-03-11 added <OTRS_CUSTOMER_*> tags for salutatuion, signateure and std. responses
- 2004-03-08 added TimeZone feature - e. g. config option "$Self->{TimeZone} = +5;" in Kernel/Config.pm
- 2004-03-05 added Include function to dtl tags - Thanks to Bozhin Zafirov!
  - moved to central css dtl file (Kernel/Output/HTML/*/css.dtl and Kernel/Output/HTML/*/customer-css.dtl)
- 2004-02-29 improved database handling of large objects (use DBI bind values now / saves memory)
- 2004-02-27 replaced "CustomQueue" with "My Queues" in agent frontend
- 2004-02-27 fixed possible owner selection in AgentPhone/AgentEmail
- 2004-02-23 improved FreeText feature look if just one key is defined.
- 2004-02-23 improved otrs LDAP modules with AlwaysFilter and Charset options (see online documentation)
- 2004-02-23 updated to CGI 3.04
v1.2.4 Changes
July 07, 2004
- 2004-06-29 fixed bug#456 not existing queue_auto_response references in scripts/database/initial_insert.sql
- 2004-06-11 added Hungarian translation. Thanks to Gï¿½ncs Gï¿½bor!
- 2004-04-10 fixed not shown "this message is written in an other charset as your own" link in agent zoom
- 2004-04-08 fixed performance problem in Kernel::Language module (get ~5% more performance of the webinterface)
- 2004-04-06 added missing priority options in SearchTicket() of Kernel::System::Ticket.
v1.2.3 Changes
April 02, 2004
- 2004-03-29 fixed some html quote bugs
- 2004-03-28 fixed bug#365 - null attachment kills pop import script
- 2005-03-25 updated pl language translation, Thanks to Tomasz Melissa!
- 2004-03-25 fixed quote bug in AgentPhoneView, AgentEmail and AgentCompose.
- 2004-03-08 fixed bug#341 Wrong results searching for time ranges http://bugs.otrs.org/show_bug.cgi?id=341
- 2004-02-29 fixed language quoting in customer login screen
- 2004-02-27 fixed missing "internal (agent)" agent search faq
- 2004-02-27 fixed possible owner selection in AgentPhone/AgentEmaill

OTRS changelog

((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers limited OTRS functionality.

Changelog History

Page 20

v2.0.3 Changes

v2.0.2 Changes

v2.0.1 Changes

v2.0.0 Changes

v1.3.3 Changes

v1.3.2 Changes

v1.3.1 Changes

v1.3.0 Changes

v1.2.4 Changes

v1.2.3 Changes

OTRS changelog

((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers limited OTRS functionality.

Changelog History Page 20

Changelog History

Page 20