Programming language: Rust
License: Apache License 2.0
Tags: Ticketing    
Latest version: v0.4.1

SIT alternatives and similar software solutions

Based on the "Ticketing" category.
Alternatively, view SIT alternatives based on common mentions on social networks and blogs.

  • Cachet

    9.2 7.7 L5 SIT VS Cachet
    ๐Ÿšฆ The open-source status page system.
  • osTicket

    The osTicket open source ticketing system official project repository, for versions 1.8 and later
  • Get real-time insights from all types of time series data with InfluxDB. Ingest, query, and analyze billions of data points in real-time with unbounded cardinality.
    Promo www.influxdata.com
    InfluxDB Logo
  • Erxes

    Source available experience management infrastructure. Pioneering the future of experiences with XOS (Experience Operating System). Hubspot + Qualtrics alternative
  • Zammad

    7.8 9.9 L1 SIT VS Zammad
    Zammad is a web based open source helpdesk/customer support system
  • FreeScout

    FreeScout โ€” Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
  • Helpy

    Helpy is a modern, open source helpdesk customer support application. Features include knowledgebase, community discussions and support tickets integrated with email.
  • Brimir

    6.9 0.0 L3 SIT VS Brimir
    DISCONTINUED. Simple and clean open-source ticket manager written in Ruby on Rails.
  • MantisBT

    Mantis Bug Tracker (MantisBT)
  • OTRS

    6.7 7.2 L3 SIT VS OTRS
    DISCONTINUED. ((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers limited OTRS functionality.
  • HuBoard

    Kanban board for github issues
  • Gaskit

    DISCONTINUED. A git-backed issue tracker. It uses a branch in your local git database to store the tickets.
  • OpenSupports

    OpenSupports is a simple and beautiful open source ticket system
  • Request Tracker

    Request Tracker, an enterprise-grade issue tracking system
  • django-todo

    A multi-user, multi-group todo/ticketing system for Django projects. Includes CSV import and integrated mail tracking.
  • Bugzilla

    Official repository for the Bugzilla bug tracking system. Report bugs to https://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla&format=__default__ . Main website:
  • Coordino

    Self-hosted Knowledge Software your question & answer system written on top of the CakePHP Framework
  • TheBugGenie

    The Bug Genie is a friendly project management and issue tracking tool
  • Flyspray

    Flyspray Bug Tracking System
  • Deskulu

    4.1 0.0 L2 SIT VS Deskulu
    Opensource helpdesk and ticketing system by Taskulu
  • DiamanteDesk

  • Cerb

    1.7 0.0 L2 SIT VS Cerb
    Cerb brings order to a busy team inbox with bot powered email management and workflow automation. Used by thousands of teams for 15+ years. For production, use: https://github.com/cerb/cerb-release/
  • Bumpy Booby

    Simple, responsive and highly customizable PHP bug tracking system.

Do you think we are missing an alternative of SIT or a related project?

Add another 'Ticketing' Software solution



Serverless Information Tracker

[ Download | Overview | Issues & Merge Requests ]

SIT is a compact tool that helps tracking and sharing information between people and systems in a decentralized, sporadically-online environment (aka "the real world").

Its goal is to lower the barrier for recording, querying and sharing information independently. Instead of having to setup and maintain a server and a database, or having to rely on services of an external third party, SIT is a self-contained binary for Linux, OS X and Windows that typically works on the end-user's computer. SIT's medium of record is files. No external database is required.

What's Up? (Roadmap)

SIT being a new project developed and maintained by a very small number of people, can at times be hard to assess in terms of the direction and ongoing work.

For the time being, we'll be updating this section.

Currently, the most important thing being worked on is improvement of module management and their capabilities.


While bare SIT can track any kind of information (it's all just files, after all), the user experience of using it as is might be less than exciting. For this reason, SIT supports a concept of modules that allows to operate domain-specific workflows and interfaces easily.

Currently available modules:

Why Should I Care?

As far as analogies go, we're doing to information tracking what Git did to version control systems. But let us further elaborate on a few benefits to consider:

  • Works offline. You can synchronize information, go offline and work on it without needing a connection. You can synchronize at any time later.
  • Contextualizes state. When used together with an SCM (such as Git), you can see the state of any item at any given revision (in the context of issue tracking, for example, it can answer the question of "what release branches is this issue closed on?")
  • Continuously localizes data. You can access the data at any time. No API rate limits. It's on your filesystem.
  • Adapts to your group topology. Synchronization can be done over Git, Dropbox, Keybase, USB flash drives or anything else that allows you to copy files between computers.
  • Malleable. You can make it handle just about any workflow and payload. The customization is in its blood.

Project Status

It is in the early adopter stage. It's usable but not everything is done yet and some things will change. We're publishing releases regularly but always encourage trying out the latest and greatest master branch.

Originally IT in SIT stood for "issue tracking". Since then, it grew to become a generalized information tracking tool (with issue tracking extracted to a module)

Obtaining SIT

All our releases are hosted on GitHub and binary files can be downloaded from there.

You can also use this oneliner to install it for your local user:

curl -s https://sit.fyi/install.sh | sh

Please note that while this is a convenient way to install SIT, it is not the most secure one because you're trusting install.sh to not do any harm. We're doing our best (within reason) to ensure this file isn't hijacked by a malicious actor. If this is a concern for you, please use the links referenced above or build SIT from sources.

Build Instructions

As SIT is currently in its early days, sometimes it might make sense to use a pre-release build. We encourage that. It helps us building a better product.

Firstly, you will need to install Rust 1.31 and CMake. Luckily it is typically a very simple process. You can find instructions on Rust's website.

Now, after that has been taken care of, time to check out SIT and build it:

git clone https://github.com/sit-fyi/sit
cd sit
cargo build --release

Now, you can copy target/release/sit and target/release/sit-web to your PATH or add /path/to/target/release to PATH to always have the most recent version available.

Questions, Bug Reports, etc.?

SIT's is using SIT for tracking issues (duh!) and because of this, GitHub issues are turned off. It's a good excuse to try out SIT if you have an issue to file!

You will get all issue updates when you fetch this git repository. All updates will come through it as well.

Simply run sit-web in this repository's clone and open it in the browser.


This project exists thanks to all the people who contribute. [[Contribute](CONTRIBUTING.md)].


Thank you to all our backers! ๐Ÿ™ [Become a backer]


Support this project by becoming a sponsor. Your logo will show up here with a link to your website. [Become a sponsor]

Send Updates to Upstream

Once you've used sit-web or sit mr to work on the issues, you can send the updates to this repository:

  1. Create a branch (as a convention, you can use your issue ID or an added record ID as a branch name, but free to choose anything else, preferrably unique)
  2. Add new files in .sit and commit them. Commit message can be simply "Added issue " or, say, "Commented on issue "
  3. Send it out to the Inbox: git send-email [email protected] master..<branch>
  4. If the commit only contains new records (nothing else is permitted!) the Inbox will accept the push and immediately forward it to sit's master repository on GitHub. Otherwise, the push will be rejected.

Preparing a merge request

Please refer to CONTRIBUTING for the instruction.


SIT is distributed under the terms of both the MIT license and the Apache License (Version 2.0).


Unless you explicitly state otherwise, any contribution intentionally submitted for inclusion, as defined in the Apache-2.0 license, shall be dual licensed as above, without any additional terms or conditions.


Shout-out to Ura Design for designing the previous version of our logo, hope we wore it well! They help with design magic for open source projects.


This project is in its very early days and we will always be welcoming contributors.

Our goal is to encourage frictionless contributions to the project. In order to achieve that, we use Unprotocols' C4 process as an inspiration. Please read it, it will answer a lot of questions. Our goal is to merge patches as quickly as possible and make new stable releases regularly.

In a nutshell, this means:

  • We merge patches rapidly (try!)
  • We are open to diverse ideas
  • We prefer code now over consensus later

To learn more, read our [contribution guidelines](CONTRIBUTING.md)

*Note that all licence references and agreements mentioned in the SIT README section above are relevant to that project's source code only.