TheBugGenie alternatives and similar software solutions
Based on the "Ticketing" category.
Alternatively, view The Bug Genie alternatives based on common mentions on social networks and blogs.
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osTicket
The osTicket open source ticketing system official project repository, for versions 1.8 and later -
Erxes
The open-source Hubspot alternative enables SaaS providers and digital marketing agencies/developers to create unique experiences for their entire business. -
Zammad
Zammad is a web based open source helpdesk/customer support system -
Helpy
Helpy is a modern, open source helpdesk customer support application. Features include knowledgebase, community discussions and support tickets integrated with email. -
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Brimir
Simple and clean open-source ticket manager written in Ruby on Rails. -
FreeScout
FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative) -
OTRS
((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers limited OTRS functionality. -
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OpenSupports
OpenSupports is a simple and beautiful open source ticket system -
Gaskit
A git-backed issue tracker. It uses a branch in your local git database to store the tickets. -
django-todo
A multi-user, multi-group todo/ticketing system for Django projects. Includes CSV import and integrated mail tracking. -
Request Tracker
Request Tracker, an enterprise-grade issue tracking system -
Bugzilla
Official repository for the Bugzilla bug tracking system. Report bugs to https://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla&format=__default__ . Main website: -
Coordino
Self-hosted Knowledge Software your question & answer system written on top of the CakePHP Framework -
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Cerb
Cerb brings order to a busy team inbox with bot powered email management and workflow automation. Used by thousands of teams for 15+ years. For production, use: https://github.com/cerb/cerb-release/ -
Bumpy Booby
Simple, responsive and highly customizable PHP bug tracking system.
Static code analysis for 29 languages.
* Code Quality Rankings and insights are calculated and provided by Lumnify.
They vary from L1 to L5 with "L5" being the highest.
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README
The Bug Genie
The Bug Genie is an enterprise-grade issue-tracking, development and project management system. Main features includes:
- Integrated wiki
- Live project planning
- Great agile project support
- Customizable workflow support
- Time tracking
- Multiple hosted installations on single setups
- Complete source code integration
- Command-line interface for both local and remote installations
- LDAP authentication, OAuth2-enabled logins and pluggable auth backend
- Remote API (JSON-based)
- Great web-based configuration
- Module-based and extensible architecture
- Integration with source-code control systems
... and a lot more!
For up-to-date installation and setup notes, visit the FAQ: https://issues.thebuggenie.com/wiki/TheBugGenie:FAQ
Installation
1: Download and install Composer
The Bug Genie uses a dependency resolution tool called Composer, which must be downloaded and run before The Bug Genie can be installed or used.
Download and install Composer from http://getcomposer.org
2: Install The Bug Genie dependencies
After you have followed the instructions in step 1, run
php composer.phar install
from the main directory of The Bug Genie. Composer will download and install
all necessary components for The Bug Genie, and you can continue to the actual
installation as soon as it is completed.
3a: Install via web
Visit the subfolder https://example.com/thebuggenie/public/index.php in your web-browser.
The installation script will start automatically and guide you through the installation process.
3b: Install via command-line (unix/linux only)
You can use the included command-line client to install, if you prefer that.
The command line utility can be found in the root folder: $ php ./tbg_cli
To install:
$ ./tbg_cli install
REPORTING ISSUES
If you find any issues, please report them in the issue tracker on our website: https://issues.thebuggenie.com
RUNNING PHPUNIT TESTS
By executing composer.phar install --dev during the installation process, phpunit 4.2 will get installed. The phpunit test can be run by the following command:
vendor/bin/phpunit
Development and testing using Vagrant
If you are interested in contributing some code to The Bug Genie, you can get quickly up and running using the provided Vagrant and Ansible configuration. This can save you both time, and reduce the number of software packages you need to install and configure for working with The Bug Genie.
Take note that provided configuration and set-up should not be used in production.
For more details and some introduction see The Bug Genie wiki page.