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Latest Version
Avg Release Cycle
91 days
Latest Release
2733 days ago

Changelog History

  • v0.7.3 Changes

    December 19, 2016

    ๐Ÿš€ This release improves the rule creation interface and adds the option of disabling notifications when you're off. Besides these visible changes, a lot of small fixes and improvements were made.

  • v0.7.2 Changes

    November 11, 2016

    ๐Ÿš€ This release consists mostly of contributed features:

    • Optional notification of customers when ticket is assigned or status is changed. Contributed by @fiedl.
    • Optional captcha for non-signed in ticket creation. Constributed by @git-jls.
    • Optional emails and templates when a user account has been created and when a ticket has been received. Contributed by @git-jls.

    Thanks guys!

  • v0.7.1 Changes

    June 10, 2016

    ๐Ÿš€ This release fixes two important bugs:

    • Inline images were not displayed correctly anymore.
    • Message-id's of notification would be wrong, causing email client threading to break.

    ๐ŸŒ Thanks to @viddypiddy we now also have a Norsk translation.

  • v0.7.0 Changes

    April 15, 2016

    ๐Ÿ›  This release includes quite some bugfixes and changes. The most important additions include:

    • ๐Ÿ’ป Automatic refresh of inbox when browser tab receives focus again.
    • Internal notes can now be added to tickets
    • ๐Ÿ”€ Merge ticket feature.
    • Do not notify other clients silently, when a client replies via email.

    ๐Ÿ‘€ See the CHANGELOG for the complete list of changes

  • v0.6.3 Changes

    November 06, 2015

    ๐Ÿ”„ Changes can be found in the changelog.

  • v0.6.2 Changes

    October 23, 2015
    • Lines of plain text tickets or replies are now wrapped at 72 characters.
    • The rule action to notify users now creates users if they don't exist yet.
    • ๐ŸŒ French translation was improved by @sapk.
  • v0.6.1 Changes

    October 02, 2015

    ๐Ÿš€ This release also searches the CC and BCC of an incoming email for known email addresses. Also, a bug was fixed which would occur when sending a previous draft when draft sharing was enabled and a number of missing German translations were added.

  • v0.6.0 Changes

    September 18, 2015

    A number of important improvements have been added:

    • ๐Ÿ‘‰ User avatar support.
    • Agent access can now be restricted to certain labels.
    • Ticket locking and timed unlocking.
    • ๐Ÿ‘‰ User management has been extended with support for searching for users and removing users.
    • ๐Ÿ‘ Ticket reply form has been extended with support for changing status, outgoing address and opting in other users.

    ๐Ÿ‘€ Lots of other changes, see the changelog for details.

  • v0.5.0 Changes

    January 02, 2015

    ๐Ÿ›  The biggest change in this release is a redesign of most screens. For new users we've also added a simple guided tour. Other changes include lots of bugfixes, the addition of various translations (Ukrain, Russian, Canadian French and more) and lots of small improvements.

  • v0.4.0 Changes

    September 19, 2014

    ๐Ÿš€ In this release we refactored the notification emails and added checkboxes to allow anybody to specify which users should receive notifications.

    ๐ŸŒ Futhertmore, we've added some user contributed translations:

    • Finnish
    • Brazilian Portuguese
    • Spanish
    • German

    ๐ŸŒ Together with the existing Dutch and Enlish translation this gives us six much used languages!

    ๐Ÿš€ Starting from this release you can also add labels to tickets and customers. Labels can be used to filter, but also to give a customer access to all tickets with a certain label.

    ๐Ÿ”ง Finally, a much requested feature: we've added user configurable rules for incoming tickets. When a new ticket is created, these rules are evaluated and can, for example, assign a label to the ticket or notify a certain email address.