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Request Tracker v4.4.3 Release Notes

Release Date: 2018-06-26 // almost 6 years ago

  • RT 4.4.3 -- 2018-06-26

    We're pleased to announce the general availability of RT 4.4.3. This
    🛠 release introduces several new features and also bugfixes.

    🚀 https://download.bestpractical.com/pub/rt/release/rt-4.4.3.tar.gz
    🚀 https://download.bestpractical.com/pub/rt/release/rt-4.4.3.tar.gz.asc

    SHA-256 sums

    738ab43cac902420b3525459e288515d51130d85810659f6c8a7e223c77dadb1 rt-4.4.3.tar.gz
    29e0f9c44e30fb8bb2d23448f1930593aef28e4b3faf5bd22619f52e53229c4f rt-4.4.3.tar.gz.asc

    💻 General user UI

    • 👉 Show the Ticket's Subject when modifying the ticket.
    • 📜 Re-format RT/Config.pm so the # loc comment parses correctly.
    • Sort saved searches alphabetically by name rather than by id.
    • 🚚 In Self Service, provide a path to remove attachments from the session
      when they are deleted from dropzone by the user (I#32663).
    • 🛠 Fix evaluation of set vs. unset custom fields on display for correct hiding.
    • 🔧 Set dropzone attachment size based on RT's MaxAttachmentSize configuration.
    • ➕ Add a configuration option TreatAttachedEmailAsFiles to treat attached email
      📜 as a file attachment instead of parsing as regular email.
    • ⏪ Restore email header parsing for items like email addresses when
      TreatAttachedEmailAsFiles is not set. This was disabled in a previous
      🔖 version.
    • 0️⃣ Respect default queue settings in Create linked ticket dropdown (I#32884).
    • ⚡️ More fixes for recipient checkboxes on update. This version removes previous
      ⚡️ problematic fixes and gives a visual indication (shading) when RT is updating
      recipients in the background and checkboxes should not be changed (I#33027).
    • Provide a way to reset personal search preferences back to the RT system
      0️⃣ default (I#32854).
    • ➕ Add an Untake action to the Actions tab.
    • ➕ Add active and inactive status to query builder.
    • 🏗 Re-add Queue to 'Order by' dropdown in Search Builder.
    • 👉 Make admin searches for queue and group case insensitive making it easier to
      find groups.
    • 0️⃣ When editing ticket basics, always add valid default value to queue selection,
      👀 taking into account SeeQueue rights.
    • Set dropzone parallelUploads to 1 to avoid losing attachments. Also
      set parallelUploads when the dropzone object is created.
    • 💻 Correct error messages on user rights for CF admin UI.
    • In ticket history, respect ShowHeaders option from request for
      ScrollShowHistory (I#32699).
    • 🛠 Fix ExtraArgs of callback ExtraShowHistoryArguments in ScrollShowHistory.
    • In the ticket history with scroll set, continue to get transactions until all
      have been shown, even if a block has been hidden for some reason (rights, etc.).
    • ➕ Add PreferDropzone config/pref option for users. Dropzone is not accessible
      to screen readers and this enables the previous attachments interface which
      is accessible.
    • 🏗 In the query builder, set operator to "IS" or "IS NOT" for NULL values.
      🛠 This fixes a regression from pre-4.4 RT behavior.
    • Don't create ticket if user clicks "Go" buttons of "Include Article".
    • 🛠 Fix CF name escape for asset search's spreadsheet download.
    • 👉 Show the user in single member custom roles even if the user is
      disabled (I#32949).

    Administration

    • Stop wrapping ShowUser in tags to avoid unnecessary nested links.
    • When listing group members, sort by text-only representation of the
      👉 user, not HTML (I#30771)
    • In the group admin page, stop pre-computing ShowUser.
    • In shredder, check for both id and name mismatches when loading objects.
    • ➕ Add a new rt-passwd command to make it easy to reset passwords on the
      command-line.
    • 👌 Support custom roles in RT serializer/importer tools.
    • 👌 Support catalogs and assets in RT serializer/importer tools.
    • ⚡️ Update RT's module dependencies for SSL (https) to align with updates
      to the CPAN module ecosystem.
    • ➕ Add age, batchsize, and dry-run options to rt-externalize-attachments.
    • Set proper HTTP Status codes on Abort.
    • The value for converting the owner dropdown to an autocomplete textbox can
      ⚡️ now be updated in configuration with DropdownMenuLimit.
    • 👯 Switch to Clone::clone to copy config structures in Obfuscate callbacks. This
      🔧 restores support for REGEXP and CODE configuration on the System Configuration page.
    • 🔧 Provide a way to pass more options to Net::LDAP from LDAPImport configuration.
    • Provide more debug output on connection failures in LDAPImport.
    • 🌲 Store log messages until RT::Logger is initialized. This means messages logged
      before the logger is available, like "Change of config option..." can now
      🔧 respect the configured log level.
    • In shredder, check for both id and name mismatches when loading objects
    • Retain scrip sort order in pagination links

    Internals

    • 🐎 Cache OCFVs to improve performance searching for duplicates when adding
      values.
    • ✂ Remove unused dependencies on File::Copy and Carp.
    • On Oracle, return the empty string instead of undef for Subject when it
      has no value on a ticket.
    • 🍱 When linking, load assets by id to confirm the asset exists. This makes
      asset link handling consistent with ticket handling.
    • 🛠 Various fixes for compatibility with perl 5.26.
    • 👌 Support unicode characters in constant time comparison function
    • 👍 Allow merge for tickets only, not other types like reminders (I#32700).
    • Preload Encode with UTF-8 to avoid masking other errors (I#32648).
    • 🖨 Process multiple links via the REST 1.0 interface.
    • ➕ Add SLA field support on REST 1.0.
    • 🏗 Build table attributes for RT::Asset. This is needed to allow assets to work
      properly with REST 2.0.
    • Avoid uninitialized value warnings with CustomField.
    • Call DoAuth only if ExternalAuthPriority is not empty, allowing use of
      ExternalAuthInfo without ExternalAuthPriority set.
    • 0️⃣ Use "id asc" as the default sort order of GroupMembers for consistent ordering.
    • 🐎 Cache OCFVs to improve performance searching for duplicates on add.
    • ⚠ In CollectionAsTable, fix the uninitialized warning in case @order is empty.
    • ⚡️ In rt-validator, update link checking regex to match asset links.
    • ✂ Remove trailing "/" from RT::URI::asset::LocalURIPrefix for consistency.
    • ⚠ Use RT::Logger for EmailInputEncodings config warnings.
    • "Die" properly when receiving an invalid query via to FromSQL.

    Developer

    • Avoid using $id in /Ticket/Display.html so callbacks can modify id in ARGS.
    • 📜 Pass the MIME entity to ParseTicketId in addition to subject.
    • ✂ Remove a 'This is scary' comment from code that has been running fine for
      over 10 years.
    • 👌 Improve warning tracking for automated tests.
    • ➕ Add an Initial callback to Bulk.html.
    • ✅ Don't fail externalauth/auth_config.t tests if Net::LDAP is missing.
    • ✅ Find an idle port for LDAP test server to avoid tests hanging when running
      in parallel mode.
    • ✅ When testing, make sure DevelMode is on to catch compilation errors.
    • ⚠ Avoid uninitialized warnings of empty ticket subjects on Oracle.
    • 0️⃣ In the MessageBox template, default callback, pass $message by reference in
      MessageRef, as the variable name implies. This will break previous use of
      MessageRef as a scalar.
    • ➕ Add support for a NeverNotifyActor argument to Notify actions.

    📚 Documentation

    • 📄 Mention the RT-Attach-Message: yes header in template docs.
    • 🛠 Fix incorrect path in portlet documentation.
    • 📜 In $ParseNewMessageForTicketCcs docs, mention the RT::Action::AutoAddWatchers
      extension.
    • Document queue-level template overrides.
    • ✅ Document using prove and RT_TEST_PARALLEL for tests.
    • ⬆️ Note in UPGRADING that RT::Extension::AdminConditionsAndActions is now in core.
    • ✂ Remove unnecessary AUTHORS sections from docs.
    • 📚 Update rt-static-docs documentation processing to fix broken links.
    • ➕ Add MariaDB support to documentation and rt-setup-fulltext-index.

    Internationalization

    • 🔨 Many changes to refactor sections of RT's internationalization code.

    A complete changelog is available from git by running:
    🌲 git log rt-4.4.2..rt-4.4.3
    or visiting
    rt-4.4.2...rt-4.4.3