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Helpy v2.0 Release Notes

  • 🔖 Version 2 includes a number of awesome improvements, listed below. This should be a fairly straightforward update for most people, make sure you:

    bundle install bundle exec rake db:migrate

    ✅ We have a live demo at https://demo.helpy.io/ The admin username is "[email protected]" and admin password is "12345678"

    ⚡️ Updated/New Features:

    • 💻 Refreshed Admin UI
    • 🆕 New Helpcenter theme: Singular
    • 👍 HTML support when responding to tickets
    • Nicer HTML alert emails
    • Nicer HTML responses to customers
    • HTML emails now include the full ticket history
    • 💻 UI for replying to tickets re-imagined
    • Inline customer editing
    • Channel and source reporting
    • 🆕 New support for emoji's in ticket replies
    • 💻 Customize the colors of the admin UI
    • Ability to email customers from the create ticket dialogue
    • 🆕 New internal ticket type
    • 💻 Set all ticket params from admin create ticket UI
    • Font Awesome 5 iconography
    • 👌 Improved support for CC and BCC recipients
    • Import/Export data in CSV
    • Comply with GDPR by deleting or anonymizing users