All Versions
211
Latest Version
Avg Release Cycle
39 days
Latest Release
1300 days ago

Changelog History
Page 2

  • v6.0.20 Changes

    July 12, 2019
    • 2019-07-01 Improved value masking in tag replacement method.
    • 2019-06-27 Updated translations, thanks to all translators.
    • 2019-06-21 Fixed bug#14540 - Agent interface is broken after update from OTRS 6.0.17 and OTRS 7.0.7. In the OTRS 6.0.18 and OTRS 7.0.7, third-party library jquery.jstree.js was updated to 3.3.7. Therefore, default value of the setting Loader::Agent::CommonJS###000-Framework was changed. If adminstrator changed this setting manually, system uses that value instead of the new default. Since this value refers to the wrong path (most likely to the 3.3.4), JavaScript is not loaded properly in the Agent (and Admin) interface.
    • 2019-06-21 Fixed bug#14578 - Login area is out of screen in responsive mode.
    • 2019-06-21 Fixed bug#14594 - New notification screen has English text block although EN is not active and it can not be removed.
    • 2019-06-20 Fixed bug#14592 - Wrong HTML handling of agent names in autocomplete field. When some special characters are used (like quotes), autocomplete results might be wrong.
    • 2019-06-19 Fixed bug#14534 - S/MIME certificate relations don't get removed in both directions. If we have relation between private key and certificate and then we delete private key, relation is deleted as well. If we delete certificate, relation is not deleted (but this is not visible in the GUI). Afterwards, errors occur when signing emails.
    • 2019-06-19 Fixed bug#14588 - Server side validation breaks process management administration screens. There was a problem with JavaScript reinitialisation on screens after server error.
    • 2019-06-18 Fixed bug#12334 - Net::SSLGlue issues warnings on modern systems. System will use Net::SSLGlue::SMTP only on systems with older Net::SMTP modules that cannot handle SMTPS.
    • 2019-06-18 Fixed bug#13727 - Admin::Config::Update lacks possibilities to reset / invalidate settings. Extended console command Admin::Config::Update, it accepts additional parameters (--reset and --valid).
    • 2019-06-17 Fixed bug#14585 - ArticleLimit parameter causes wrong response of TicketGet web service operation. If ArticleLimit is set to 10 for example and we have ticket with 3 articles, web service returns 10 articles (3 regular and 7 empty).
    • 2019-06-17 Fixed bug#14586 - Wrong number of tickets in TicketQueueOverview screen.
    • 2019-06-17 Fixed bug#14583 - The statistics can not be downloaded from the agent dashboard.
    • 2019-06-17 Fixed bug#14557 - Webservice debug log does not honor selected agent timezone.
    • 2019-06-11 Reply-To overwrites name from customer backend, thanks to Georgeto (PR#1974).
    • 2019-06-03 Improved session ID handling in templates.
    • 2019-06-03 Fixed bug#14542 - Date values for escalation times are not localized in ticket small overview.
    • 2019-05-31 Added new console command Dev::Code::CPANAudit. It scans the system for installed CPAN modules with known vulnerabilities. This will also be done as part of the update script and in the support data collector. In both cases, possible findings will be shown as warnings, not errors.
    • 2019-05-29 Fixed bug#14554 - Link preview for dynamic fields does not work for date fields in the agent interface.
    • 2019-05-29 Fixed bug#14419 - Resize issue with dashboard stats sidebar widget. When dashboard widget is shrinked, graphs are scaling as intended. After extending the widget, graph doesn't extend, it remains shrinked.
    • 2019-05-27 Fixed bug#14556 - CustomerTicketSearch screen adds error log entry when calculating pagination parameters.
    • 2019-05-27 Fixed bug#14555 - Ticket view screens add error log entry (uninitialized value in concatenation).
    • 2019-05-27 Fixed bug#14478 - Wrong console command 'Maint::Ticket::FulltextIndex' description. It's not possible to use both parameters at the same time (--status --rebuild) - description was updated.
    • 2019-05-14 Fixed bug#14488 - New note notification is not sent if agent does not have both ro AND note permission on the queue. With this fix in place, inform agent selection contains only agents with ro permission.

  • v6.0.19 Changes

    May 31, 2019
    • 2019-05-16 Updated translations, thanks to all translators.
    • 2019-05-14 Added Macedonian and Romanian translations.
    • 2019-05-11 Fixed bug#14491 - Ticket::DefineEmailFrom not used for external notes. Added new system configuration options Ticket::Frontend::CustomerTicketZoom###DisplayNoteFrom and Ticket::Frontend::CustomerTicketZoom###DefaultAgentName to define if agent name should be shown in external notes in the customer interface or should use a default generic name instead.
    • 2019-05-10 Fixed bug#13867 - In the process management within TransitionAction,characters < and > are replaced by HTML escape sequences.
    • 2019-05-10 Fixed bug#14512 - If the customer name has some special characters, the name is shown wrong on the answer article.
    • 2019-05-09 Fixed bug#14398 - External images are automatically loaded in forward screen. New config named Ticket::Frontend::BlockLoadingRemoteContent has been added. It controls if loading of external resources will be blocked, by default it is disabled.
    • 2019-05-09 Fixed bug#14500 - The behaviour of the webservices are not compliant to RFC 4648. After 76 characters we built in a linefeed (/n) which is not RFC compliant.
    • 2019-05-08 Fixed bug#14532 - Wrong comment / documentation for Daemon::SchedulerCronTaskManager::Task###GenericInterfaceDebugLogCleanup in Docs and SystemConfiguration.
    • 2019-05-08 Fixed bug#14455 - OTRS tags '' don't work in templates of the type 'Create'.
    • 2019-05-08 Fixed bug#14514 - In the appointment calendar long entries in the team and agent list can be hidden behind the appointment overview window.
    • 2019-05-08 Fixed bug#14400 - Reply adds the same email address for every connected customer user backend.
    • 2019-04-23 Fixed bug#14509 - The agent's notification bar has a wrong URL. It was only indicated by IE, since other browsers automatically redirected to the same page.
    • 2019-04-18 Fixed bug#14504 - Queue based ACL does not work for AgentTicketActionCommon based screens.
    • 2019-04-18 Fixed bug#14482 - File upload help text is wrapped and overflows on small resolutions.
    • 2019-04-17 Fixed bug#14511 - Statistic does not work during daylight saving time. Fatal error was fixed during generation of statistics based on an unexisting hour, which is lost during the time switch.
    • 2019-04-16 Fixed bug#14412 - CustomerID cannot be changed in ticket action for changing customer. Config option Ticket::Frontend::AgentTicketCustomer::CustomerIDReadOnly was not honored.
    • 2019-04-16 Fixed bug#14494 - Wrong service selection in ticket search dialog. Tree view selection field has been improved to also work in modal dialogs.
    • 2019-04-12 Updated CPAN module Mozilla::CA.
    • 2019-04-04 Fixed bug#14408 - Short description of CustomerID fields is not shown in the process views.

  • v6.0.18 Changes

    April 26, 2019
    • 2019-04-02 Updated translations, thanks to all translators.
    • 2019-04-02 Fixed bug#14055 - Translation of "copy" to german in AdminNotificationEvent wrong.
    • 2019-04-01 Made article header expansion state configurable. For this, there is is a new setting Ticket::Frontend::ArticleHeadVisibleDefault, which is inactive by default and can be activated to show the article header area expanded by default.
    • 2019-04-01 Fixed bug#14442 - Legacy references to customer interface and public interface.
    • 2019-04-01 Fixed bug#14345 - The timestamp information in the action AdminLog is wrong.
    • 2019-04-01 Fixed bug#14243 - It is possible set system address to invalid even though there is auto response with this address.
    • 2019-03-29 Fixed bug#14474 - Some strings are not translated in Support Data Collector.
    • 2019-03-29 Fixed bug#14436 - Merged cells are not fit to agenda overview table.
    • 2019-03-29 Fixed bug#14476 - Command invalid in 66.1Ticket::SearchIndex::Attribute.
    • 2019-03-29 Fixed bug#14473 - Config Ticket::Frontend::Overview::PreviewArticleSenderTypes does not work.
    • 2019-03-28 Fixed bug#14461 - Can't deactivate TicketMove via ACL in Bulk-Action.
    • 2019-03-28 Fixed bug#14414 - The customer information widget is not update in the view of new ticket on split.
    • 2019-03-26 Fixed bug#14447 - Unnecessary error screen in Bulk action of Queue View.
    • 2019-03-19 Fixed bug#14462 - Missing breadcrumbs in reports and statistics screens.
    • 2019-03-18 Fixed bug#13540 - Not needed time zone output in the ticket list for the configured otrs system time zone.
    • 2019-03-15 Follow-up fix for bug#14129 - Incorrect handling of RootNavigation in AdminSystemConfiguration.
    • 2019-03-04 Fixed bug#14432 - If session is in URL upload of attachments doesn't work.
    • 2019-03-04 Fixed bug#14242 - Appointment Notification Filter 'Calendar' greyed out.
    • 2019-03-01 Fixed bug#14405 - Customers can't login if DER encoded S/MIME certs are fetched.
    • 2019-02-28 Fixed bug#14245 - Expired PGP and S/MIME keys are not shown.
    • 2019-02-26 Fixed bug#14337 - Registration - Can not register system Need Data OSVersion.
    • 2019-02-25 Fixed bug#14393 - TicketUpdate.pm not setting original "To" value.
    • 2019-02-25 Fixed bug#14424 - Wrong invoker sorting when there are more than 9 conditions.
    • 2019-02-25 Fixed bug#14335 - Appointment notification event 'AppointmentDelete' does not contain data of deleted Appointment.

  • v6.0.17 Changes

    March 08, 2019
    • 2019-02-21 Fixed bug#14396 - Names are not consistent (mixed singular and plural forms).
    • 2019-02-21 Fixed bug#14287 - Show context setting dialog in ticket overview screens does not support columns with brackets.
    • 2019-02-21 Fixed bug#11932 - OTRS does not handle more than 10 S/MIME certificates per user.
    • 2019-02-21 Fixed bug#14417 - Use of uninitialized value in concatenation.
    • 2019-02-19 Improved console commands Admin::Config::FixInvalid (load setting values from YAML file) and Admin::Config::ListInvalid (export invalid settings to the YAML file).
    • 2019-02-16 Fixed bug#14411 - ACL description Bug causes error.
    • 2019-02-14 Improved SysConfig performance.
    • 2019-02-14 Improved performance of the following console commands: Admin::Package::Install Admin::Package::Reinstall Admin::Package::ReinstallAll Admin::Package::Uninstall Admin::Package::Upgrade Admin::Package::UpgradeAll Admin::Package::UpgradeAll
    • 2019-02-13 Updated translations, thanks to all translators.
    • 2019-02-11 Fixed bug#14391 - Log spam when autoreply is sent to unknown customer.
    • 2019-02-11 Fixed bug#14282 - After upgrading from OTRS 5 to 6 some the values of some renamed package settings are not preserved.
    • 2019-02-11 Fixed bug#14309 - ArticleSearchIndexRebuildWorker is not working correctly.
    • 2019-02-08 Fixed bug#14346 - A blank space in the first column of text is either duplicated or removed.
    • 2019-02-04 Fixed bug#14379 - Communication Log - Time Range.
    • 2019-02-01 Fixed bug#14373 - Ticket lock is set even there is no owner set in activity dialog.
    • 2019-01-31 Follow-up fix for bug#10825 - in Reply-Template.
    • 2019-01-30 Fixed bug#14329 - AppointmentNotification partial title filter.
    • 2019-01-28 Fixed bug#14370 - Article Overview not readable (white text on white ground) with High Contrast Skin.
    • 2019-01-23 Fixed bug#14363 - The regex in ExternalTicketnumberRecognitaion does not match.
    • 2019-01-18 Fixed bug#14145 - s/mime shows first line of encoded message and cert information in .
    • 2019-01-17 Further improved handling of JSData in templates.

  • v6.0.16 Changes

    January 18, 2019
    • 2019-01-08 Updated translations, thanks to all translators.
    • 2019-01-08 Fixed bug#14270 - Escalation Notification is shown wrong.
    • 2019-01-08 Fixed bug#14229 - Transition Action fails to transfer line breaks of content in dynamic field textarea.
    • 2019-01-07 Add total count of links to "complex" link table, thanks to Frennkie (PR#1893).
    • 2019-01-02 Improved performance of the FileStorable cache module by 30%, thanks to Yuri Myasoedov (PR#1961).
    • 2018-12-26 Fixed bug#13930 - NotificationOwnerUpdate and TicketOwnerUpdate will not be triggered when a Owner is set in a new process ticket.
    • 2018-12-25 Fixed bug#14322 - Old session is not deleted on SwitchToUser.
    • 2018-12-24 Fixed bug#14286 - Months are missing below the charts in reports.
    • 2018-12-21 Fixed bug#14245 - Expired PGP Keys are not shown.
    • 2018-12-20 Fixed bug#14311 - Appointment widget has wrong colspan if no appointment present.
    • 2018-12-19 Fixed bug#14157 - Edit ACL Screen, Syntax error unrecognised expression '#'.
    • 2018-12-16 Fixed bug#14305 - Incorrect handling of content-type in PictureUpload.
    • 2018-12-14 Set NotificationRecipientEmail setting as non-required, thanks to Yuri Myasoedov (PR#1960).
    • 2018-12-14 Added button which generates shared secret key for two factor authentication (agent interface).
    • 2018-12-14 Fixed bug#13444 - DynamicField Dropdown values are not verified if submitted via web service.
    • 2018-12-12 Fixed bug#14216 - Update Script to OTRS 6 is not cleaning OTRSPostMasterKeepState.
    • 2018-12-12 Fixed bug#13865 - Timezone not respected in Generic Agent, Reports and Autoreply.
    • 2018-12-12 Fixed bug#14105 - SMIME signed messages cause a lot of database errors on customer ticket zoom, thanks to Renee Bäcker.
    • 2018-12-11 Fixed bug#14259 - Config Rebuild locking issue on cluster nodes.
    • 2018-12-10 Fixed bug#14221 - Ticket notification with ArticleSend event leads into deep recursion.
    • 2018-12-10 Fixed bug#14262 - Untranslated string and wrong charset in package manager notification.
    • 2018-12-06 Fixed bug#14282 - After upgrading from OTRS 5 to 6 some the values of some renamed package settings are not preserved.
    • 2018-12-06 Fixed bug#14165 - Article's style of plain text is wrong in AgentTicketZoom.

  • v6.0.15 Changes

    December 14, 2018
    • 2018-12-06 Updated translations, thanks to all translators.
    • 2018-12-05 Added possibility to display links in footer section of customer and public interface.
    • 2018-12-05 Fixed bug#14106 - XSLT Editor breaks.
    • 2018-11-27 Use scale in transforamtion for Notification item on hover, thanks to Andrew Bone (PR#1958).
    • 2018-11-27 Fixed bug#13829 - Internal server error when Z time is used in RSS-Feed.
    • 2018-11-22 Fixed bug#14227 - Passing an empty arrayref in 'TicketID' to ticket-search, results in invalid SQL statement.
    • 2018-11-21 Improved SysConfig caching, rebuilding SysConfig is up to 50% faster.
    • 2018-11-21 Follow-up fix for bug#14154 - After migration, configuration deployment does not work due to the invalid setting value.
    • 2018-11-21 Fixed bug#14229 - Transition Action fails to transfer line breaks of content in dynamic field textarea.
    • 2018-11-20 Fixed bug#14237 - Sorting of state menu entries is different then order in state overview screen.
    • 2018-11-19 Fixed bug#14148 - Superfluous filter boxes and "Add Group" form in Group Management screen.
    • 2018-11-19 Fixed bug#14197 - Missing confirmation dialog when deleting a generic agent job.
    • 2018-11-15 Fixed bug#14209 - System maintenance 'Kill all Sessions, except for your own' button is too big and aligned right.
    • 2018-11-15 Fixed bug#14226 - It is not possible to deselect queue in AgentTicketBulk after AJAX update.
    • 2018-11-15 Fixed bug#14195 - False positive in Bounce Detection if eml attachment present.
    • 2018-11-08 Follow-up fix for bug#14154 - After migration, configuration deployment does not work due to the invalid setting value.
    • 2018-11-05 Fixed bug#14201 - backup.pl - dump errors are not detected.
    • 2018-11-05 Fixed bug#14063 - CustomerUserNameFields not used.

  • v6.0.14 Changes

    November 14, 2018
    • 2018-11-13 Follow-up fix for bug#13978 - User and customer preferences may override user data.

  • v6.0.13 Changes

    November 09, 2018
    • 2018-11-01 Updated translations, thanks to all translators.
    • 2018-11-01 Fixed: TicketSolutionResponseTime stats leads to internal server error (bug#14167).
    • 2018-11-01 Fixed bug#14140 - Missing confirmation dialog when deleting a PGP key.
    • 2018-10-31 Added option to hide deployment info to Admin::Package::ReinstallAll console command.
    • 2018-10-31 Fixed bug#14154 - After migration, configuration deployment does not work due to the invalid setting value.
    • 2018-10-29 Follow-up fix for bug#13978 - User and customer preferences may override user data.
    • 2018-10-26 Follow-up fix for bug#14132 - After select a sub-queue the queue's field is break in the bulk window.
    • 2018-10-26 Fixed bug#14132 - After select a sub-queue the queue's field is break in the bulk window.
    • 2018-10-26 Fixed bug#14131 - Missing Default Sign key field description in AdminQueue.
    • 2018-10-26 Fixed bug#14112 - Inconsistent layouts for Attachments-Templates and Auto Responses-Queues screens.
    • 2018-10-26 Fixed bug#14119 - WSDL File is incorrect.
    • 2018-10-25 Fixed bug#13967 - Translation not working in AgentTicketMerge.
    • 2018-10-25 Follow-up fix for bug#13968 - Attachments with spaces in file name does not work properly.
    • 2018-10-23 Fixed bug#11107 - ACL does not work properly in AgentTicketMove screen.
    • 2018-10-23 Fixed bug#13847 - Reset setting in AdminSystemConfiguration does not work correctly.
    • 2018-10-23 Fixed missing content during package installation with disabled cloud services.
    • 2018-10-22 Fixed bug#14054 - Setting AppointmentCalendar::CalendarLimitOverview not working correctly.
    • 2018-10-22 Fixed bug#14137 - Error occurs when item is removed from the frontend configuration.
    • 2018-10-11 Fixed bug#14129 - Incorrect handling of RootNavigation in AdminSystemConfiguration.
    • 2018-10-16 Fixed bug#14079 - Cancel and Close button are not visible.
    • 2018-10-09 Follow-up fix for bug#13928 - Assigning customer group to chat modules results in constant connection error messages.
    • 2018-10-09 Improved upload cache module.
    • 2018-10-03 Fixed bug#14107 - IfNotPackage property in tag is not honored during Package Install for Installed packages.

  • v6.0.12 Changes

    October 05, 2018
    • 2018-09-27 Updated translations, thanks to all translators.
    • 2018-09-27 Added Korean language, thanks to 신홍열.
    • 2018-09-27 Fixed bug#13623 - Long running DBUpgrade from OTRS 5 to OTRS 6 due to inefficient SQL queries.
    • 2018-09-25 Fixed bug#13754 - Overridden module configuration lost after update.
    • 2018-09-25 Fixed bug#14022 - Parsing Error System Configuration.
    • 2018-09-24 Fixed bug#14077 - Logged-in Users Dashlet missing css.
    • 2018-09-19 Fixed bug#14072 - Type activation warning disappears after new type is added.
    • 2018-09-18 Improved handling of JSData in Templates.

  • v6.0.11 Changes

    September 21, 2018
    • 2018-09-13 Updated translations, thanks to all translators.
    • 2018-09-11 Fixed bug#13990 - Process Management issue when splitting tickets to Process tickets.
    • 2018-09-11 Fixed bug#14023 - Timeline View is broken when a body string contains closing script tag.
    • 2018-09-10 Fixed bug#14057 - UserInitialsGet ignores FirstnameLastnameOrder.
    • 2018-09-07 Fixed bug#14052 - Reason param in LogoutURL sys config items makes error.
    • 2018-09-05 Follow-up fix for bug#13968 - Attachments with spaces in file name does not work properly.
    • 2018-09-04 Fixed bug#14044 - DefaultOverviewColumns and DefaultColumns configurations are inconsistent.
    • 2018-08-30 Fixed bug#14030 - Values of the type field are translated in the bulk view.
    • 2018-08-29 Fixed bug#13903 - Setting an invalid sender-type will crash mail processing.
    • 2018-08-29 Fixed bug#14045 - Error creating DateTime object for pending time in Process ticket.
    • 2018-08-28 Fixed bug#14039 - Filter in admin panel ignores category titles.
    • 2018-08-27 Fixed bug#14025 - backup.pl may delete a backup it just created.
    • 2018-08-27 Fixed bug#13767 - Search result wrong displayed when there is only one result in IE 11.
    • 2018-08-17 Fixed bug#13987 - The value typed in e.g. customer user is deleted frequently, if already one customer user is selected.
    • 2018-08-17 Fixed bug#13957 - POP3 fetching mails in wrong order.
    • 2018-08-15 Fixed bug#13614 - Title is shown based on the first article in customer ticket overview even if the first article is marked as not visible for customer.
    • 2018-08-15 Fixed bug#14011 - 'Backspace' key returns to previous page in modernize field selection.
    • 2018-08-15 Fixed bug#14014 - Missing attachments created in process ticket articles.
    • 2018-08-10 Fixed bug#14006 - TicketOverview does not show last visible for customer article for process ticket.
    • 2018-08-09 Fixed bug#14004 - Packages are only accessible via HTTP instead of HTTPS.
    • 2018-08-08 Fixed bug#14003 - Not possible to add more conditions on process transition edit which has more then 10 conditions.
    • 2018-08-08 Fixed bug#14009 - Wrong description for RedirectAfterCloseDisabled configuration.
    • 2018-08-07 Fixed bug#14008 - Kernel::System::VariableCheck::DataIsDifferent() does not work if one data element is undefined.
    • 2018-08-07 Fixed bug#13968 - Attachments with spaces in file name does not work properly.
    • 2018-08-07 Follow-up fix for bug#13597 - In case of OTRS 6 Upgrade "Email Delivery Failure" notification message is incorrectly displayed.
    • 2018-09-04 Added improvements to HTML filter.
    • 2018-09-03 Added improvements to SupportDataCollector Admin screen.
    • 2018-08-02 Fixed bug#13997 - Error in pattern matching for DiskSpacePartitions.
    • 2018-08-02 Fixed bug#13995 - Ticket attributes are not working in ResponseFormat.
    • 2018-08-02 Fixed bug#13993 - Misleading breadcrumb path in AgentPreferences screen.
    • 2018-08-01 Follow-up fix for bug#13805 - Distribution OpenBSD is not recognized by support data collector.
    • 2018-08-01 Follow-up fix for bug#13643 - After CustomerCompanySupport is disabled the customer-user cannot be defined at several places.
    • 2018-08-01 Fixed bug#13983 - Default process ticket title time stamp does not show appropriate time zone value.
    • 2018-08-01 Fixed bug#13988 - The Hungarian subsidiary is missing form the first page of the installer.
    • 2018-08-01 Fixed bug#13986 - UserSearch function does not work for login with upper-case letters on case sensitive databases.
    • 2018-08-01 Fixed bug#13981 - CustomerID change popup window can not be shown in AgentTicketProcess screen.
    • 2018-07-25 Fixed bug#13972 - API documentation: missing default permission types 'note' and 'owner'.